Virginia Simpson

Remotely managed a portfolio of MSP clients, guiding them in implementing and expanding our low-code AI-driven Robotic Process Automation (RPA) platform to automate workflows, improve operational efficiency, drive adoption, secure renewals, and grow their use of the solution.

Served as primary client contact from implementation through growth, establishing customer success metrics and processes to monitor account health, reduce churn risk, and provide trusted advisory support.

Worked closely with Sales, Product, and Support teams to maximize ROI, identify growth opportunities, and reduce customer churn.

Owned revenue retention and expansion for a portfolio of enterprise and mid-market accounts, achieving a 95.5% renewal rate while driving upsell growth.

Partnered with executive stakeholders to align business objectives with product outcomes, driving strategic account growth and generating $70,000 in upsell revenue.

Led client onboarding and platform enablement, advising on annual cybersecurity training strategy and serving as a trusted advisor to drive sustained adoption, engagement, and program optimization.

Managed $1.8M ARR portfolio comprising 450+ SMB and enterprise accounts, spearheading virtual engagement strategies to enhance adoption, solidify executive relationships, and ensure long-term renewals.

Secured annual logo churn below 3% during COVID by deploying proactive retention strategies aimed at risk mitigation and customer value reinforcement.

Recognized as a top 10% performer, generating $80,000+ in expansion revenue.

Managed and coached a 6–8 member sales team in selling SaaS security awareness training, driving revenue growth through targeted performance coaching and weekly pipeline reviews.

Owned and overachieved a $25,000 quota through aggressive hunting of new accounts and cultivation of existing relationships, while leading a sales team to achieve and exceed their quotas.

Facilitated training sessions for staff on product knowledge and selling techniques.

Closed new SaaS subscriptions across SMB, education, and government clients, providing solutions aligned to each client’s objectives.

Surpassed sales quotas by as much as 160%, earning top-performer recognition through strategic prospecting and consultative selling.

Built and managed a sales pipeline through targeted cold outreach, networking and relationships.

Maintained a 95% renewal rate and drove upsells that consistently surpassed monthly targets by $10K.
Guided clients through onboarding and adoption initiatives, ensuring successful product use, engagement, and satisfaction

Accelerated average renewal cycle by 13 days, surpassing company benchmarks and earning a promotion into sales.