Virginia Smith
Greenville,PA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
12
12
years of professional experience
Work History
Obstetrician/Gynecologist Surgery Scheduler
UPMC Magee Women's Hospital
Farrell, PA
04.2023 - Current
- Collaborate and establish strong working relationships with physicians, supervisors and colleagues.
- Create and manage surgical schedules for multiple surgeons.
- Complete relevant insurance and other claim forms.
- Schedule tests, lab work or x-rays for patients based on physician orders.
- Arrange hospital admissions for patients as required.
- Answer telephones and direct calls to appropriate medical or administrative staff.
- Reviews daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Coordinate with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Checks patient insurance and collected pre-authorizations from providers.
Birth and Postpartum Doula
UPMC Magee
Farrell , PA
01.2023 - Current
- Educate women on birth options, positive strategies and unique health issues.
- Collaborate with community health programs to increase knowledge of available birthing methods and educate families.
- Help new mothers adjust to their changing roles as they become parents by offering guidance on sleep training methods or parenting styles if needed.
- Provide emotional support and physical comfort measures to laboring mothers.
- Create a safe environment for new parents by providing resources such as lactation consultants, doulas, therapists.
- Monitor mother's health status including signs of depression or anxiety related to postpartum blues.
- Develop individualized birth plans with mothers based on health concerns, desires and fears.
- Closely monitor mother's health, comfort and emotional states before, during and after labor for births.
- Develop relationships with doctors, midwives and nurses in order to provide optimal care for clients.
- Accompany clients to doctor appointments for prenatal visits and postpartum check-ups.
Patient Service Representative
UPMC
Hermitage, Franklin, Clarion , PA
02.2021 - 04.2023
- Performed administrative duties such as filing, faxing, photocopying.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Collaborated with clinical and administrative staff to meet patient needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Scheduled patient appointments and procedures.
- Provided customer service by answering patient questions and addressing concerns.
- Maintained a clean and organized reception area.
- Documented and managed patient information in computer system.
- Inputted patient demographic data into electronic health record system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ran credit card batches and balanced deposits on daily basis.
- Answered incoming calls in a professional manner.
Activities Director
St. Pauls Senior Living Community
Greenville , PA
05.2012 - 03.2021
- Provided support to families by helping them understand the importance of social engagement for their loved ones.
- Maintained records on attendance at various events and tracked progress made by participants in therapeutic programs.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
- Organized services such as transportation, event security and catering.
- Scheduled and coordinated events and activities.
- Organized special trips for residents and accompanied groups throughout each excursion.
Education
Basic Life Support (CPR & AED)
American Heart Association
Greenville, PA05-2023
GED -
Mercer County Career Center
Mercer, PA03-2001
Skills
- Medical Documentation
- Emotional Support
- Patient Care
- Confidentiality
- HIPAA Expert
- Referral Coordination
- Multitasking
- Appointment Scheduling
References
References available upon request.
Timeline
Obstetrician/Gynecologist Surgery Scheduler
UPMC Magee Women's Hospital
04.2023 - Current
Birth and Postpartum Doula
UPMC Magee
01.2023 - Current
Patient Service Representative
UPMC
02.2021 - 04.2023
Activities Director
St. Pauls Senior Living Community
05.2012 - 03.2021
Basic Life Support (CPR & AED)
American Heart Association
GED -
Mercer County Career Center
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