Virginia Sonsteng
Golden Valley,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skilled in office procedures, billing, report writing, telephone etiquette. Organized employee equipped to handle high volumes of quality assurance work with precision and speed. Tech-savvy and great with machines and instruments. Works well under pressure by using strengths in multitasking and time management daily.
Received multiple certificates from employment for job performance and customer service and was on the Dean's list for grades. I am also a Phi Theta Kappa Honor Society Member.
Overview
22
22
years of professional experience
Work History
Scale House Attendant
Gambi360
Golden Valley, AZ
01.2021 - Current
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Greeted customers, directed haulers and answered questions accurately.
- Inspected incoming loads for prohibited materials.
- Trained new employees on company procedures and operational workflows.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Identified and reported problems and gathered necessary information to develop solutions.
- Directed customers and employees on proper waste management procedures.
- Answered questions related to categorization of waste.
- Maintained positive working relationship with fellow staff and management.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Home Care Provider
Self
Golden Valley, AZ
05.2011 - 10.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
Cashier/Manager of Operations
Fred Meyer
Vancouver, WA
04.2001 - 04.2011
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Built and maintained working relationships with peers and upper management.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Taught junior employees proactive strategies to meet operational and sales goals.
Education
Associate of Applied Science - Accounting
Mohave Community College
Kingman, AZ07.2022
Associate of Applied Science - Business
University of Phoenix
Spokane Valley, WA03.2011
Some College (No Degree) - Bookkeeping
Mohave Community College
Kingman, AZSkills
- Merchandise Stocking
- Loss Prevention
- First Aid/CPR
- Team Building
- Team Management
- Relationship Building
- Data Management
- Organizational Skills
- Supervision & Leadership
- Reliable & Trustworthy
- Basic Math
- Customer Service
- Training & Development
- Microsoft Office
- People Skills
- Good Work Ethic
- Computer Skills
- Friendly, Positive Attitude
- Active Listening
- Planning & Organizing
- Problem Resolution
Timeline
Scale House Attendant
Gambi360
01.2021 - Current
Home Care Provider
Self
05.2011 - 10.2020
Cashier/Manager of Operations
Fred Meyer
04.2001 - 04.2011
Associate of Applied Science - Accounting
Mohave Community College
Associate of Applied Science - Business
University of Phoenix
Some College (No Degree) - Bookkeeping
Mohave Community College
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