Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Stanley

Leander

Summary

Results-driven professional with strong communication, time management, and attention to detail skills seeking a dynamic business to fully utilize these abilities. Excited to embrace new challenges and opportunities in order to contribute effectively and make a meaningful impact.

Overview

26
26
years of professional experience

Work History

Postal Solutions Professional / Analyst

Pitney Bowes
01.2019 - 10.2024
  • Supported the D2SCF Network Shift by establishing appointments and drop-off procedures
  • Created significant reductions in transportation (postal) spend
  • Improved timeliness of drops, which enabled a 40% improvement in postal cycle time
  • Managed daily pickups execution for all domestic RDCFs
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
  • Streamlined data collection methods to improve speed and accuracy of analysis.
  • Streamlined reporting processes, significantly reducing time required to generate insights.
  • Drove revenue growth by identifying underperforming areas and recommending solutions.
  • Increased customer satisfaction by analyzing feedback and implementing necessary changes.
  • Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
  • Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.

Transportation Coordinator

11.2012 - 01.2019
  • Supported new hire and new TMS training initiatives by creating SOPs, new hire guides, implementing a new training schedule along with providing one-on-one and group training
  • Provided support on multiple projects directed at exploring cost saving opportunities
  • These included analyzing current lanes, invoice consolidation, postal facility consolidation in Paradise, extensive rate related template updates
  • Addressed and resolved hundreds of Zendesk tickets related to transportation needs, including client pick-ups, ETA requests, ad hoc shipments, delay communications and shipment plans
  • Transportation lead to all new delivery client accounts, securing all logistics for clients and proactively addressing pick-ups, ETAs, delays, and other needs
  • Conducted weekly reports pertaining to client pick-ups, providing detailed insights and ensuring timely operations

Merchandiser

Color Spot Nurseries
02.2012 - 11.2012
  • Merchandise product in accounts in accordance with established standards either alone or with assigned sales rep
  • Merchandising can include unloading racks by pushing or pulling racks onto lift gate, rolling racks from lift gate into garden center, and may unload flats of plants from racks onto tables or benches in garden dept
  • Preparing tables or benches at customer location may consist of clearing old product or moving product around to add new materials, removing or dressing up existing product
  • Stock and put away all the products in the proper place
  • Ensure all products are merchandised, dead head plants on a consistent basis, and ensure plants have a well maintained, sales ready appearance
  • Ensure all products are rotated, merchandised and signed for display
  • Assist with resets and building displays and special events at stores
  • Must work in a safe manner and use safe lifting practices
  • You must use all safety precautions with racks
  • Know and follow all Color Spot safety policies and processes

Store Manager

Old Navy
03.2006 - 10.2010
  • Made strategic business decisions based on long and short-term objectives and global perspective ensuring alignment to Company initiatives
  • Developed business strategies and delivered results for the store through managing merchandising, visual, inventory, operations, finance and human resource initiatives
  • Exercised independent judgment and discretion in establishing business objectives and in driving and delivering results
  • Developed strategy for Old Navy credit card and was primary owner of driving accounts
  • Practiced and ensured all company policies and procedures are followed
  • Ensured leaders and associates utilize recovery statements to minimize external loss
  • Ensured store meets Store Compliance Audit and OSHA requirements
  • Created and fostered a culture that ensures the customer is the focus of all activities
  • Ensured brand integrity in all aspects of sales floor presentation
  • Maintained an efficient, service friendly environment
  • Responded to and acted on customer concerns immediately
  • Directed store leaders on critical human resource decisions and staffing for the store
  • Attracts, recruits, and hires high caliber talent
  • Assembled and developed high performing teams
  • Built a credible succession plan with strong talent pipeline

Logistics Manager

08.1998 - 03.2006
  • Managed the sales, operations and personnel functions of the store to ensure maximum profitability and compliance with company procedures
  • Maintained accountability for overall store sales performance, as well as merchandising and housekeeping standards
  • Maintained adequate sales floor supervision
  • Planned sales and payroll goal with Store Manager
  • Monitored the adhere to all corporate and customer service policies
  • Maintained optimal staffing levels
  • Managed unsatisfactory performance and policy violations
  • Ensured company guidelines are followed
  • Implemented Company training programs and monitored staff training
  • Developed procedures for receiving shipment and processing and handled defective merchandise
  • Conducted inventories and maintained accurate inventory records
  • Analyzed top sellers by department
  • Implemented and monitored all the merchandise test programs

Education

General Studies

Round Rock High School
Round Rock, Texas

Liberal Arts

University of Texas
Austin, Texas

Business Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Interacts effectively with all organizational levels
  • Computer proficiency includes Windows Operating Systems, Microsoft Word, Excel, PowerPoint, and Outlook
  • Time management
  • MS Excel
  • Microsoft office
  • Team collaboration and leadership
  • Attention to detail
  • Documentation and reporting
  • Information gathering
  • Critical thinking

Timeline

Postal Solutions Professional / Analyst

Pitney Bowes
01.2019 - 10.2024

Transportation Coordinator

11.2012 - 01.2019

Merchandiser

Color Spot Nurseries
02.2012 - 11.2012

Store Manager

Old Navy
03.2006 - 10.2010

Logistics Manager

08.1998 - 03.2006

Liberal Arts

University of Texas

Business Administration

Colorado Technical University

General Studies

Round Rock High School

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Virginia Stanley