Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia M. Stephens

Terminal Manager
Florissant,MO

Summary

Dependable Facility Manager with 13+ years expertise in Final Mile Delivery across multiple accounts. Operational knowledge of business processes, supply chain and associated logistics, managing employees and building Independent Contractor relationships. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.

Overview

23
23
years of professional experience

Work History

Facility Manager

NRX Logistics
ST Louis, MO
09.2007 - Current
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Reviewed established policies and procedures to motivate employees and facilitate smooth warehousing operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Communicated with Clients' executive personnel to improve productivity and service metrics.

Regional Manager

NRX Logistics
New Orleans, LA
  • Managed multiple accounts operating 40 trucks per day over a four state geographical region
  • Accomplished capacity planning, daily operations, handling delivery issues for satellite accounts and high-level customer service while focusing on cost reduction
  • Motivationally goal driven success at meeting our clients needs and established performance metrics
  • Led 4- walls start-up operations successfully
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

Senior Telecommunicator

Montgomery County Emergency Dispatch Service
Eagleville, PA
07.2001 - 09.2007
  • Multi-tasked and prioritized emergencies, recognized and acknowledged the needs of field personnel and the public under extreme pressure while maintaining a calm demeanor.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.

Communications Specialist

York County 911
York, PA
09.1998 - 07.2001
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

Education

Associates Degree - Accounting

Yorktowne Business Institute
York PA

Fred Pryor

PEMA

Skills

Capacity planningundefined

Timeline

Facility Manager

NRX Logistics
09.2007 - Current

Senior Telecommunicator

Montgomery County Emergency Dispatch Service
07.2001 - 09.2007

Communications Specialist

York County 911
09.1998 - 07.2001

PEMA

Fred Pryor

Associates Degree - Accounting

Yorktowne Business Institute

Regional Manager

NRX Logistics

Similar Profiles

CREATE PROFILE
Virginia M. StephensTerminal Manager