Virginia M. Stephens
Terminal Manager
Florissant,MO
Summary
Dependable Facility Manager with 13+ years expertise in Final Mile Delivery across multiple accounts. Operational knowledge of business processes, supply chain and associated logistics, managing employees and building Independent Contractor relationships. Successful in energizing businesses with creative and strategic initiatives. High-achieving, enterprising leader with diplomatic and persuasive communication style.
Overview
23
23
years of professional experience
Work History
Facility Manager
NRX Logistics
ST Louis, MO
09.2007 - Current
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Reviewed established policies and procedures to motivate employees and facilitate smooth warehousing operations.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Communicated with Clients' executive personnel to improve productivity and service metrics.
Regional Manager
NRX Logistics
New Orleans, LA
- Managed multiple accounts operating 40 trucks per day over a four state geographical region
- Accomplished capacity planning, daily operations, handling delivery issues for satellite accounts and high-level customer service while focusing on cost reduction
- Motivationally goal driven success at meeting our clients needs and established performance metrics
- Led 4- walls start-up operations successfully
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
Senior Telecommunicator
Montgomery County Emergency Dispatch Service
Eagleville, PA
07.2001 - 09.2007
- Multi-tasked and prioritized emergencies, recognized and acknowledged the needs of field personnel and the public under extreme pressure while maintaining a calm demeanor.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Maintained updated and detailed records of calls in physical and electronic database.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Communications Specialist
York County 911
York, PA
09.1998 - 07.2001
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
Education
Associates Degree - Accounting
Yorktowne Business Institute
York PAFred Pryor
PEMA
Skills
Capacity planningCost reductionClientsCustomer serviceDeliveryDocumentation
Business development and planning
Staff recruiting
Operational Oversight
Goals and performance
Systems and software programs
Operations management
Timeline
Facility Manager
NRX Logistics
09.2007 - Current
Senior Telecommunicator
Montgomery County Emergency Dispatch Service
07.2001 - 09.2007
Communications Specialist
York County 911
09.1998 - 07.2001
PEMA
Fred Pryor
Associates Degree - Accounting
Yorktowne Business Institute
Regional Manager
NRX Logistics