Adept at fostering member trust and loyalty, I excelled in optimizing branch efficiency at State Employees Credit Union. My blend of exceptional customer service and Microsoft Office proficiency, coupled with a calm demeanor under pressure, significantly enhanced member satisfaction. Achievements include leading successful dispute resolutions and safeguarding member data, showcasing my commitment to professional standards and relationship building. Patient Member Service Associate skilled in handling diverse disputes and facilitating efficient resolutions.
Hi, I’m
Virginia Stephenson
Raleigh,NC
Summary
Overview
1
Insurance
1
Taxes
1
Notary
Work History
State Employees Credit Union
Member Services Officer
Job overview
- Cultivated lasting relationships with members, fostering trust and loyalty.
- Maintained accurate records for all member transactions, ensuring efficient account management and data integrity.
- Managed dispute resolution cases effectively by following established guidelines while maintaining empathy towards the member''s situation.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
Education
Wake Technical Community CollegeRaleigh, NC
Associate In Arts
University Overview
Skills
- Calm Demeanor
- Teamwork
- Proficient in Cash Handling
- Customer Engagement
- Understanding customers needs
- Composed Under Stress
- Cash Management
- Professional Phone Communication
- Measurable Goal Development
- Commitment to Professional Standards
- Reliability
- Computer skills
Certification
I have experience in selling insurance with the Credut Union . I also have experience as working as MSS in our branch .
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