Virginia Thomas
Martinsville,IN
Summary
Versatile, self-motivated professional with extensive experience in customer service, logistics, manufacturing, and leadership roles. Proven track record of delivering results by meeting deadlines, managing teams, and working independently. Adept at problem-solving, handling escalated issues, and ensuring efficient processes across various departments. Strong organizational skills, with the ability to adapt quickly to evolving environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Customer Service
Intersurgical Inc.
12.2023 - 01.2025
- Manage and provide leadership to customer service team members
- Handle escalated calls from customers, ensuring timely resolution of complex issues
- Collaborate with Sales Executives to coordinate sample deliveries to customers and potential clients
- Work with logistics supervisor to resolve warehouse-related challenges
- Use ERP SAGE 500 to process purchase orders and address shipping concerns
- Process shipping issues and create credits as necessary
- Work with production to ensure inventory is sufficient for filling orders
Senior Logistics Coordinator
Catalent Pharma Solutions
09.2019 - 12.2023
- Coordinated the shipment of finished goods, samples, and other materials for domestic and international clients
- Worked with clients and project managers to align shipment schedules and delivery methods with client preferences
- Troubleshot issues related to shipment delays or discrepancies, ensuring timely resolution
- Attended client and project meetings to refine and improve shipping processes
- Managed outbound shipment documentation for both domestic and international deliveries
- Contributed to process improvement efforts, streamlining internal logistics workflows
- Led deviation investigations and documented findings in TrackWise
Manufacturing Room Lead – Packaging
Catalent Pharma Solutions
04.2019 - 09.2019
- Supervised and trained a team of 5 to 30 associates in packaging production rooms
- Scheduled staffing to optimize production line efficiency
- Assisted supervisors with deviation investigations and ensured proper documentation
- Collaborated with OEE (Overall Equipment Effectiveness) team to minimize downtime
- Managed batch record reconciliation and TOCS documentation post-packaging
- Created LIMS labels for samples and ensured label accuracy
- Developed tracking forms for equipment training and conducted 1-on-1 performance reviews
Production Associate
Aerotek (Catalent Biologics)
04.2019 - 09.2019
- Inspected, labeled, and packaged vials for shipment
- Performed reconciliation of batch records following labeling procedures
- Created and verified LIMS labels for samples
- Printed labels for vials using PX Smart Print system
Manufacturing & Production Specialist
Cook Medical
09.2009 - 04.2019
- Operated and maintained production machinery, including printers, welding machines, cutting machines, and grinders
- Served as a trainer (2010) based on exceptional accuracy and adherence to detailed instructions
- Worked with development engineers to create and refine product documentation and processes
- Assisted in machine design and development for department improvements
- Acted as a first responder (2013), ensuring safety protocols were followed
- Managed incoming and outgoing documentation for inventory and assisted with shipping and receiving
Education
Bachelor of Applied Science - Business Management
Western Governors University
Skills
- Team Management & Leadership
- Logistics & Supply Chain Coordination
- ERP Systems (SAGE 500 and JDE)
- Shipping & Receiving Operations
- Customer Service & Issue Resolution
- Documentation & Compliance
- Process Improvement & Efficiency
- Inventory Control & Materials Management
- Training & Development
- Batch Record Reconciliation
- International & Domestic Shipment Coordination
Certification
- Forklift Certified
- First Responder (Cook Medical, 2013)
Additional Information
Highly adaptable with a focus on delivering results in fast-paced environments. Strong communication and interpersonal skills, capable of working cross-functionally with teams and clients. Experienced in managing multiple projects simultaneously while maintaining attention to detail.
Functional Summary
Versatile, self-motivated professional with extensive experience in customer service, logistics, manufacturing, and leadership roles. Proven track record of delivering results by meeting deadlines, managing teams, and working independently. Adept at problem-solving, handling escalated issues, and ensuring efficient processes across various departments. Strong organizational skills, with the ability to adapt quickly to evolving environments.
Timeline
Manager, Customer Service
Intersurgical Inc.
12.2023 - 01.2025
Senior Logistics Coordinator
Catalent Pharma Solutions
09.2019 - 12.2023
Manufacturing Room Lead – Packaging
Catalent Pharma Solutions
04.2019 - 09.2019
Production Associate
Aerotek (Catalent Biologics)
04.2019 - 09.2019
Manufacturing & Production Specialist
Cook Medical
09.2009 - 04.2019
Bachelor of Applied Science - Business Management
Western Governors University
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