Virginia Torres
Whitesboro,TX
Summary
Dynamic professional with a proven track record at Crumbl Cookies, enhancing customer satisfaction and team performance. Skilled in time management and computer literacy, adept at driving sales and improving service delivery. Excels in fast-paced environments, demonstrating adaptability and a keen attention to detail. Achieved significant improvements in efficiency and guest experience.
Overview
8
8
years of professional experience
Work History
General Merchandiser
Target
11.2022 - 12.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
Froster
Nothing Bundt Cakes
04.2022 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
Crumbl Cookies
01.2020 - 06.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Front Desk
Health Essentials
06.2015 - 12.2015
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Education
Certificate - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2022
High School Diploma -
Burlington High School
Burlington, CO05.2016
Skills
- Time management
- Quick learner
- Customer service
- Organized
- Bilingual
- Computer literacy
- Attention to detail
- Adaptability
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Merchandiser
Target
11.2022 - 12.2022
Froster
Nothing Bundt Cakes
04.2022 - 05.2022
Manager
Crumbl Cookies
01.2020 - 06.2020
Front Desk
Health Essentials
06.2015 - 12.2015
Certificate - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Burlington High School
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