Virginia Trejo
Kalamazoo,MI
Summary
Professional Summary
Compassionate, patient, and dependable professional with experience supporting individuals with mental health conditions and developmental disabilities. Skilled in providing daily living assistance, communicating effectively, maintaining a safe environment, and promoting independence and emotional well-being. Bilingual in English and Spanish, with strong teamwork, problem-solving, and interpersonal skills. Dedicated to providing respectful, person-centered care and making a positive difference in the lives of others.
Overview
7
7
years of professional experience
Work History
Intensive Residential Technician
Great Lakes Center for Autism and Research
Portage, Michigan
11.2025 - Current
- Oversaw daily activities of residents, ensuring safety and well-being while effectively responding to emergencies and behavioral crises using approved procedures.
- Redirected challenging behaviors through structured approaches and positive reinforcement, fostering a supportive environment.
- Implemented activities designed to improve social, communication, and other skills of autistic children.
- Utilized a variety of techniques including Applied Behavior Analysis therapy to support children on the autism spectrum.
- Help residents participate in recreational activities, community outings, educational activities, and scheduled routines.
Direct Support Professional
Community Living Options
Kalamazoo, Michigan
02.2025 - 11.2025
- Managed resident care plans to align with healthcare program protocols, ensuring quality of care
- Communicated critical updates to physicians, nurses, and care teams to support coordinated patient care
- Streamlined patient flow processes to facilitate timely care delivery and enhance collaboration among team members.
Spanish Interpreter
JBS USA
09.2021 - 01.2025
- Edited and revised translated materials for clarity and accuracy, enhancing communication effectiveness
- Followed ethical codes that protected confidentiality of information
- Assisted with new hire orientation and employee training to facilitate smoother onboarding process
- Utilized various social media platforms to enhance brand visibility.
- Collaborated with department leaders to define organizational goals and develop strategic plans
Caregiver
ComForCare Home Care
12.2022 - 06.2023
- Assisted clients with daily living tasks, including laundry, housekeeping, and shopping, to enhance their quality of life
- Ensured clean environment for residents by adhering to infection control protocols, promoting health and safety
- Assisted clients in completing essential daily tasks to promote independence. with daily tasks, such as laundry, housekeeping, and shopping
- Built meaningful relationships with clients, gaining insights into their personal stories and routines to provide personalized care.
Front Cashier
Tim Hortons
07.2019 - 09.2021
- Delivered exceptional customer service during high-volume, fast-paced shifts
- Balanced communication with customers while assisting team in food service
- Implemented solutions to address customer needs during service interactions. to meet customer needs and effectively resolve food service issues
Education
Kalamazoo Central High School
Kalamazoo, MISkills
- Verbal communication
- Adaptability and flexibility
- Behavior support planning
- Bilingual: English & Spanish
- Organization & Multitasking
- Patient care and compassion
- Active listening
Timeline
Intensive Residential Technician
Great Lakes Center for Autism and Research
11.2025 - Current
Direct Support Professional
Community Living Options
02.2025 - 11.2025
Caregiver
ComForCare Home Care
12.2022 - 06.2023
Spanish Interpreter
JBS USA
09.2021 - 01.2025
Front Cashier
Tim Hortons
07.2019 - 09.2021
Kalamazoo Central High School