Virginia Verde
Providence,RI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Merchandise Assistant
TJX Companies
Framingham, MA
07.2023 - 05.2024
- Acted as a liaison between buyers and vendors, receiving authorization from buyers to approve ship window changes, aid in renegotiating costs, follow up with vendors on late purchase orders, and facilitate seamless communication between both parties.
- Assisted in monitoring customer feedback on merchandise quality and presented findings to management team.
- Prepared and placed domestic and import purchase orders, ensuring accuracy to assist two department buyers and partnering with Planning & Allocation to ensure timeliness in order entries.
- Tracked all purchase orders generated through the order entry system to confirm final order has been received.
- Organized reports for buyers on a weekly basis, making sure necessary data and information is delivered with precision and accuracy.
- Coordinated vendor visits and style preview sessions for buyers, requesting samples from vendors for strategy meetings, ensuring samples are received and returned in a timely manner, and organizing and maintaining the sample room.
Assistant Store Manager
Free People
Dedham, MA
10.2022 - 07.2023
- Partnered with Store Manager in daily planning to reach store goals, assess weekly business metrics, and zone employees based on their skill sets to encourage customer engagement and drive sales
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction
- Developed and implemented a customer care system documenting clients' style preferences, sizes, and budgets, providing updates on items of interest to personalize their shopping experience.
- Communicated with District Manager to implement current company initiatives in store planning, relaying sales updates and strategies weekly
- Collaborated with fellow upper managers on executing visual directives, placing product in a manner that visually narrates trend stories to our customer
- Independently took on a creative initiative to increase store profits, curating outfits featuring opportunity styles based on company sales goals and using weekly data to inform outfit selection.
Keyholder
Free People
Providence, RI
01.2022 - 10.2022
- Managed daily store operations, including opening and closing, maintaining store standards, processing shipment, recording inventory, and surveying key point indicators to measure store's performance throughout the day
- Eagerly assisted customers through friendly communication and attentiveness, using extensive product knowledge to make custom recommendations tailored to their needs and making their shopping experience feel personalized and comfortable.
- Created an energetic work atmosphere through building professional and personal relationships with employees, mentoring new hires, thoroughly training them on basic store operations, communicating core brand values, and effectively directing them in daily tasks.
Customer Associate
Anthropologie
Greenwich, CT / Cranston, RI
09.2018 - 06.2021
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Rang customer sales at the register, managing different types of transactions and ensuring that they had a positive shopping experience upon leaving the store
- Managed fitting rooms through assisting customers with styling and making personalized recommendations, organizing merchandise to go back on the sales floor in a timely manner, and maintaining tidiness through routine cleaning.
Education
Some College (No Degree) -
Pennsylvania State University
University Park, PASkills
- Customer Service
- Excellent communication
- Conflict Resolution
- Courteous demeanor
- POS Systems
- Administrative Support
- Reliability
- Data Entry
- Microsoft Office
Timeline
Merchandise Assistant
TJX Companies
07.2023 - 05.2024
Assistant Store Manager
Free People
10.2022 - 07.2023
Keyholder
Free People
01.2022 - 10.2022
Customer Associate
Anthropologie
09.2018 - 06.2021
Some College (No Degree) -
Pennsylvania State University