Summary
Overview
Work History
Education
Skills
Timeline
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VIRGINIA VINSON

Oakland,CA

Summary

Personable Customer Service Representative with 20+ years' experience. Experienced with HR compliance and technical data entry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

17
17
years of professional experience

Work History

I-9 COMPLIANCE SPECIALIST

ROBERT HALF, Inc.
03.2019 - 08.2023
  • Responsible for verifying employment eligibility of all US temporary personnel following federal and state guidelines
  • Provided excellent customer service in high volume call center and successfully in increasing customer satisfaction scores, reducing call handling time, and improving overall call center metrics.
  • Process over 50 E-Verify requests per day for new hires and re-hires to confirm employment eligibility
  • Successfully inputted daily status for each assigned candidate into multiple databases
  • Streamlined regulatory processes for improved efficiency and reduced errors, leading to better overall compliance.
  • Responsible for researching and correcting NON Compliant I-9 by successfully working with Robert Half staff and candidate.
  • Experienced with keeping high levels of confidentiality and following employer protocols
  • Successful training of new hires
  • Lead organizer of team-building activities and social events.

Content Specialist – Merchandising Ops

Pet Food Express Corporate
11.2014 - 01.2019
  • Supported five category managers and two cross-functional teams with administrative duties.
  • Responsible for technical data entry of all new products into multiple databases: UPCs, vendor codes, cost, store retail, and product description
  • Maintained integrity of store products across multiple databases for all of 62 stores in California
  • Maintained tracking system of all new item projects and verified product quality and availability from vendors
  • Key contact for stores regarding product issues, pricing discrepancies, and POS system issues
  • Customer service contact for customer special order requests.

Human Resource Data Entry Clerk (intermittent)

24 Hour Fitness Corporate
11.2013 - 06.2014
  • Created sample employee profiles for database testing
  • Technical data entry to update or correct 24Hour Fitness Employment Website (e.g., correct job code errors, updating job profiles, status of job availability, and updating confidential pay rates and salaries).

Scheduling Coordinator

Occu-Med
09.2011 - 03.2013
  • Daily managed onboarding 20 plus Department of Defense sub-contracting applicants.
  • Technical data entry of completed medical exam results, organizing documents into multiple databases.
  • Customer service liaison between clients, applicants, and medical facilities for all status inquiries and questions.
  • Responsible for tracking all required documentation from applicants to submit for clearance.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.

Administrative Assistant

Cablecom
03.2006 - 01.2010
  • Supported manager with data entry of payroll and productivity for 25+ employees.
  • Responsible for onboarding of new hires and enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Scheduling confidential background checks and drug screens for new hires
  • Requesting and processing purchase orders
  • Managing accounts receivable and payable
  • Responsible for ordering office supplies, scheduling equipment repair, and organizing company celebrations.

Education

Bachelor of Arts - Communication

California State University, Fresno
Fresno, CA
05.2010

Skills

  • Skilled in Salesforce and Microsoft Office: Word, Excel, Outlook, PowerPoint and Acrobat
  • Excellent written and verbal communication skills
  • Exceptional organizational skills and the ability to manage multiple deadlines
  • Enthusiastic provider of consistent and excellent customer service

Timeline

I-9 COMPLIANCE SPECIALIST

ROBERT HALF, Inc.
03.2019 - 08.2023

Content Specialist – Merchandising Ops

Pet Food Express Corporate
11.2014 - 01.2019

Human Resource Data Entry Clerk (intermittent)

24 Hour Fitness Corporate
11.2013 - 06.2014

Scheduling Coordinator

Occu-Med
09.2011 - 03.2013

Administrative Assistant

Cablecom
03.2006 - 01.2010

Bachelor of Arts - Communication

California State University, Fresno

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