VIRGINIA WALSTEAD
West Orange
Overview
8
8
years of professional experience
Work History
Halfway House
Integrity House Headquarters
01.2024 - Current
- Reduced recidivism rates by providing guidance on life skills development and personalized support for each resident.
- Collaborated with local community resources to provide residents with employment, education, and healthcare opportunities.
- Promoted a culture of respect and accountability within the facility, fostering an environment conducive to personal growth and rehabilitation for all residents.
- Developed comprehensive case management plans, addressing individual needs and promoting successful reintegration into society.
Customer Retention Specialist
Audible
03.2021 - Current
- Assist clients via email, phone, & chat with their complaints, orders, and any inquiries in regards to Audiobooks and membership preferences
Bartender
McLoone's Boathouse
03.2022 - 12.2022
- Prepared and served beer, alcoholic and nonalcoholic beverages
- Attentively assisted guests with food orders
- Actively informed guests of the daily specials
Customer Care Agent
HelloFresh
11.2019 - 12.2019
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with the organization's service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Routing inbound calls to the appropriate resources
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the CRM
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administration, communicating and coordinating with internal departments
Client Service Representative
Tory Burch LLC
06.2019 - 11.2019
- Assist clients at a high call, chat, email, Facebook messenger volume
- Assist clients with placing orders as well as provide clients the status of their orders
- Use various systems such as CRM Gladly, APTOS, Microsoft Office, PDM and Outlook to assist clients
- Provide 'Client First' mentality service
Customer Service Rep
Neiman Marcus
10.2018 - 07.2019
- Responsible for handling the daily use of the Credit Systems, knowledge of Audit Works and cash office
- Offered service support to clients purchasing NM online merchandise, order status, product returns and general product inquiries
- Performed in a highly engaged and upbeat luxury retail environment
- Receiving, assisting and directing inbound calls at a high volume throughout the store
Bartender
Red Lobster
01.2017 - 07.2018
- Responsibilities included following recipes, upholding company specifications and standards while keeping the bar stocked and clean
- Provided excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele
- Performed physical demands, Multitasking, Communicating and Paying attention to detail
Server
Ruth Chris Steak House
01.2017 - 01.2018
- Greeted guests immediately, made suggestions and answered questions regarding food, beverages and service
- Practiced salesmanship to enhance the dining experience without allowing guests to over order
- Used guests' names regularly throughout the dining experience
- Processed guests' orders, using the computer terminal to ensure all items were prepared and served on a timely basis
- Ensured all items were rung on the computer
- Practiced teamwork by assisting fellow employees, as needed, by serving food, practicing table maintenance and bussing to enhance our guests' dining experience
Education
High School Diploma -
Job Crops
New York, NY06.2013
Skills
- EXCEL
- MICROSOFT OFFICE
- POWERPOINT
- WORD
- CONFLICT MANAGEMENT
- Customer Care
- Customer Service
- Call Center
- CSR
- Customer Support
- Server
- Sales
- Training
- POS
- Fast learner
- Organizational Skills
- Microsoft Excel
- Bartending
- Busser
- Host/Hostess
- Restaurant Experience
- Upselling
- Cash Handling
- Catering
- Negotiation
- CRM Software
- Recruiting
- Administrative Experience
- Email Support
- Specials Promotion
Languages
Spanish
Full Professional
Timeline
Halfway House
Integrity House Headquarters
01.2024 - Current
Bartender
McLoone's Boathouse
03.2022 - 12.2022
Customer Retention Specialist
Audible
03.2021 - Current
Customer Care Agent
HelloFresh
11.2019 - 12.2019
Client Service Representative
Tory Burch LLC
06.2019 - 11.2019
Customer Service Rep
Neiman Marcus
10.2018 - 07.2019
Bartender
Red Lobster
01.2017 - 07.2018
Server
Ruth Chris Steak House
01.2017 - 01.2018
High School Diploma -
Job Crops
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