Virginia Walters
Whittier,CA
Summary
Dependable and courteous customer service representative with 20 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Living Spaces
04.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
Sheraton Pasadena Hotel
03.2017 - 03.2020
Organize, confirm and process guest check in, check out's and adapt for any changes. Secure payment, verifying and adjust billing as needed. Provide guests with room and hotel information, amenities, directions and local interests and restaurants. Run daily reports reviewing to see what information needs to be communicated to next shift's staff. Complete cashier and closing reports, counting the bank of the end of each shift.
Education
General Studies
East Los Angeles College
Monterey Park, CASkills
Excellent verbal and written communication skills Responsible, punctual and dependable
Excellent customer service skills
Willing to take on new tasks
Pleasant demeanor, consistently demonstrates a positive "can do" attitude
Makes a positive first impression for all guest's and callers, friendly and articulate
Additional Information
Disneyland Resort
August 2015 to March 2020
Guest Relations Associate/PBX Operator Anaheim, CA Supported cast members and guests by efficiently managing 100 plus calls per day while maintaining professionalism and creating " Magic". Routed calls to best qualified personnel or departments
Timeline
Customer Service Representative
Living Spaces
04.2021 - Current
Front Desk Receptionist
Sheraton Pasadena Hotel
03.2017 - 03.2020
General Studies
East Los Angeles College
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