Virginia Walters
Whittier,CA
Summary
Dependable and courteous customer service representative with over 25 years of offering excellent administration, customer service and financial management abilities. Trained in customer service and hospitality operations and regulations and demonstrates a history of fostering guest or customer satisfaction. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organized and flexible with proven performance in fast paced, high stress environments.
Overview
24
24
years of professional experience
Work History
Cashier Assistant
Costco
Fullerton, CA
11.2023 - 01.2024
- Greeted customers and provided assistance in locating items.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Replenished paper towels, soap, and other items in each restroom stall.
- Checked restrooms periodically to ensure they were adequately supplied and properly cleaned.
Merchantieer
World of Disney
Anaheim, CA
06.2023 - 10.2023
- Quickly and accurately counted drawers at start and end of each shift. Able to handle large amounts of cash.
- Managed multiple tasks simultaneously and completed all assigned duties each shift, including front door greeter, cashier.
- Create a welcoming experience by authentically greeting all guests.
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers). Stock supplies during store open hours while being available for the guest.
Customer Service Representative
Living Spaces
La Mirada, CA
04.2021 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service. Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions. Remained calm and professional in stressful and tense situations.
PBX Operator
Disneyland Resort
Anaheim , CA
09.2015 - 11.2020
- Supported cast members and guests by efficiently handling 100 plus calls per day while maintaining professionalism and creating "Magic". Routed calls to best qualified personnel or departments. Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
PBX Hotel Operator/Front Desk Receptionist
Sheraton Pasadena Hotel
Pasadena , CA
05.2017 - 10.2020
- Organize, confirm and process guest's check in, check outs and adapt for any changes. Secure payment verifying and adust billing as needed. Provide guest with room and hotel information, amenities, directions, local interests and restaurants. Run daily reports to see what needs to be communicated to the next shift's staff. Complete cashier and closing reports, counting the bank at the end of each shift.
Passenger Service Agent
Carnival Cruise Line
Long Beach, CA
09.2008 - 03.2015
- Greeted passengers and provided boarding instructions. Provided passengers with assistance in preparing required travel documents and forms. Assisted special needs passengers and helped guest navigate though busy Summary Experience cruise terminal. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Customer Service Representative Ll
Southern California Edison
Long Beach, CA
06.2000 - 06.2007
- Inbound call center, accepting up to 100 calls per day. Adhere to strict schedule adherence, quality assurance and average handle time. Assisted customers with billing and service requests. Provided outstanding service to new and long standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
General Studies
East Los Angeles College
Monterey Park, CASkills
- Excellent verbal and written communications skills
- Responsible, punctual and dependable, Excellent customer service skills
- Always willing to take on new tasks Pleasant demeanor, consistently demonstrates a positive "CAN DO" attitude
- Makes a positive first impression for all guest's and callers, friendly and articulate
Timeline
Cashier Assistant
Costco
11.2023 - 01.2024
Merchantieer
World of Disney
06.2023 - 10.2023
Customer Service Representative
Living Spaces
04.2021 - 04.2023
PBX Hotel Operator/Front Desk Receptionist
Sheraton Pasadena Hotel
05.2017 - 10.2020
PBX Operator
Disneyland Resort
09.2015 - 11.2020
Passenger Service Agent
Carnival Cruise Line
09.2008 - 03.2015
Customer Service Representative Ll
Southern California Edison
06.2000 - 06.2007
General Studies
East Los Angeles College
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