Virginia Walters

Introduce customers to new and exciting items and brands.

Display and demonstrate alcohol products to customers.

Interact with customers, provide information about products and offer samples.

Promoted high customer satisfaction by resolving problems with knowledge and friendly service.

Answered incoming calls and emails, providing front line customer support or assistance with product and service transactions.

Remained calm and professional in stressful and tense situations

Greeted customers and provided assistance in locating items.

Organized shelves and displays to Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.

Met customer needs through polite, friendly and attentive service.

Quickly and accurately counted drawers at start and end of each shift.

Able to handle large amounts of cash. Managed multiple tasks simultaneously and completed all assigned duties each shift, including front door greeter, cashier.

Create a welcoming experience by authentically greeting all guests.

Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers). Stock supplies during store open hours while being available for the guest.

Organize, confirm and process guest's check in, check outs and adapt for any changes. Secure payment verifying and adust billing as needed. Provide guest with room and hotel information, amenities, directions, local interests and restaurants. Run daily reports to see what needs to be communicated to the next shift's staff. Complete cashier and closing reports, counting the bank at the end of each shift.

Supported cast members and guests by efficiently handling 100 plus calls per day while maintaining professionalism and creating "Magic".

Routed calls to best qualified personnel or departments.

Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Greeted passengers and provided boarding instructions. Provided passengers with assistance in preparing required travel documents and forms. Assisted special needs passengers and helped guest navigate though busy Summary Experience cruise terminal. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills