Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Virginia Ward

Virginia Ward

Sedalia,MO

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

7
7
years of professional experience

Work History

Content Moderator

Activus Connect
02.2023 - Current
  • Approved, reviewed and edited content flowing to website.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Suggested improvements to content to enhance quality and accuracy.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Provided concise and constructive editorial feedback to writers to improve article and story writing.

Hotline and Case Management Specialist

Citizens Against Spousal Abuse
12.2021 - 02.2023
  • Provided emotional support, problem-solving, and crisis intervention services to clients and their children
  • Provided safety planning, crisis intervention and case management to clients.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Maintained case notes, organized support groups, provided counseling, assisted clients with resources, and developed service plans
  • Performed intake, gathered information, and developed plans with clients.

Digital Marketing and Events Coordinator

The Art Room
05.2021 - 02.2023
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Increased customer engagement through social media.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic.

Customer Service Representative

Josey Records
06.2020 - 10.2021
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Medical Receptionist

Bothwell Regional Health Center
04.2018 - 08.2019
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Verified eligibility and compliance with authorization requirements for service providers.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Answered phone calls and messages for 75%-physician clinic medical facility, scheduling appointments, and handling patient inquiries

Senior Office Support Assistant

C&S Business Solutions
12.2016 - 04.2018
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Monitored program performance and outcomes for successful delivery of services.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.

Education

GED -

State Fair Community College
Sedalia
05.2011

Skills

  • Brand Visibility
  • User Feedback
  • Content Writer Supervision
  • Visual Design
  • Administering Social Media Accounts
  • User Experience
  • Medical Information Collection
  • Electronic Health Record Software
  • Queue Management
  • Content Management
  • Facebook, Instagram, Twitter, and Google
  • Business Intelligence Tools

Timeline

Content Moderator

Activus Connect
02.2023 - Current

Hotline and Case Management Specialist

Citizens Against Spousal Abuse
12.2021 - 02.2023

Digital Marketing and Events Coordinator

The Art Room
05.2021 - 02.2023

Customer Service Representative

Josey Records
06.2020 - 10.2021

Medical Receptionist

Bothwell Regional Health Center
04.2018 - 08.2019

Senior Office Support Assistant

C&S Business Solutions
12.2016 - 04.2018

GED -

State Fair Community College

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Virginia Ward