Virginia Williams-Wild

• Handled equipment, chemicals, and materials properly and with caution.
• Organized and used industrial cleaning products following strict safety procedures.
• Emptied trashcans and transported waste to collection areas.
• Used time management and efficient cleaning methods to meet deadlines.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Provided assistance to other staff members with cleaning of difficult areas.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Maintained optimal supply levels to meet daily and special cleaning needs.

• Personal care of patients & residents.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Educated patients and family members on best home care practices for healing and recovery.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Supported needs of 20+ residents under long-term care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Delivered high-quality care to long & short term patients in hospital facility.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Followed directions of licensed nurses to administer medications and treatments.
• Transported patients between rooms and appointments or testing locations.
• Documented patient information and care activities in electronic health record.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Upheld infection control and prevention policies across different patient-facing areas.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Facilitated personal hygiene management, feeding and ambulation.

.

• Kept detailed track of household and maintenance inventory and schedules.
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained appropriate filing of personal and professional documentation.
• Attended meetings, took notes and tracked action items.
• Used discretion when handling confidential information.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
• Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Coordinated appointments with medical professionals.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Maintained entire family's schedule and organized events.
• Developed and implemented activities to improve client's quality of life.
• Assisted with client with daily activities by helping with bathing, grooming, dressing and meal preparation.
• Facilitated transportation to and from appointments.

• Customer service, cashier & stock.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Addressed customer needs and made product recommendations to increase sales.
• Restocked and organized merchandise in front lanes.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Upsold additional products and services to customers, increasing revenue.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Built relationships with customers to encourage repeat business.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Handled cash with high accuracy and took care to check bills for fraud.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Identified and resolved discrepancies and errors in customer accounts.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Performed cash, card and check transactions to complete customer purchases.
• Processed refunds and exchanges in accordance with company policy.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Set up new sales displays each week with fresh merchandise.
• Operated cash register to record transactions accurately and efficiently.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Customer service, cashier & stock.
• Researched issues with shipments, product damage and incorrect product amounts.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Stocked, tagged and displayed merchandise as required.
• Tasked with data entry, records oversight and issue resolution for team of 2 customer service personnel.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Immediately brought critical issues to customer service manager for resolution.
• Upsold additional products and services to customers, increasing revenue.
• Updated customer service database with new information, address changes and contact details.
• Built relationships with customers to encourage repeat business.
• Coordinated product shipments with correct freight company.
• Developed lasting relationships with customers, which helped to bring in additional business opportunities.
• Assisted customers with returns, refunds and resolving transaction issues.

• Prepare legal documents, maintain office.
• Filed documents with courts on behalf of attorney.
• Screened telephone calls and forwarded to appropriate departments.
• Scheduled and made appointments for 2 attorneys.
• Transcribed legal documents and phone conversations.
• Developed and maintained filing and retrieval systems.
• Diligently edited legal correspondence for grammar and spelling.
• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
• Scheduled all appointments, appearances and briefings.
• Created, indexed, and maintained client binders.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Received and placed telephone calls to clients and prospective clients.
• Organized files for court proceedings.
• Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
• Conducted research on legal cases and prepared summaries for attorneys.
• Generated documents and presentations using large repertoire of software programs.
• Assisted with preparation of trial materials and documents.
• Developed and maintained positive relationships with clients and colleagues.
• Created and printed legal documents for attorneys to review.
• Produced and filed various legal documents and electronically preserved updated case record system.
• Planned and organized internal and external events, meetings and conferences.
• Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Researched and identified legal precedents and statutes.
• Composed contracts, pleadings and motions in accordance with established guidelines.
• Completed data entry of legal documents into electronic filing systems.

• Completed schedules, shift reports, and other business documentation.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Adhered to safety protocols by enforcing proper equipment usage.
• Increased employee performance through effective supervision and training.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying, and ironing.
• Communicated repair needs to maintenance staff.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Monitored staff performance and provided feedback to drive productivity.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and enforced safety protocols and guidelines for staff.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Addressed customer feedback and complaints to maximize satisfaction.