Overview
Work History
Education
Skills
Timeline
Generic

Virginia Zaragoza

Houston,TX

Overview

38
38
years of professional experience

Work History

Front Desk Receptionist

Atrich Lending & 10-4 Tax
Houston, TX
01.2025 - 04.2025
  • Welcomed clients and directed them to appropriate departments for assistance.
  • Managed multi-line phone system, efficiently routing calls to designated staff.
  • Scheduled appointments and maintained an organized calendar for seamless operations.

Administrative Assistant

Healing Rivers Counseling
Houston, TX
11.2024 - 01.2025
  • Maintained organized filing systems for efficient access to important documents.
  • Answered phone calls and emails, facilitating effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel to ensure accuracy.
  • Handled confidential documents in compliance with established protocols.

Collections Agent

Golden Medical Solutions
Houstson, TX
07.2024 - 09.2024
  • Ensured compliance with industry regulations throughout collection efforts.
  • Communicated with customers to clarify debt management and promote timely payments.
  • Adhered to fair debt practices and regulatory guidelines in managing collections process.

Secretarial Assistant

Park Temple Baptist Church
Houston, TX
03.2022 - 04.2024
  • Posted funds to appropriate members and entered new member information accurately.
  • Prepared cash deposits for cash drops, ensuring timely and secure transactions.
  • Conducted weekly inventory for rentals and church services, maintaining accurate stock records.
  • Updated all rental and lease agreements to reflect current terms and conditions.

Patient Affairs Coordinator

Methodist Pulmonary and Sleep Study
Sugarland, TX
03.2017 - 01.2021
  • Acted as main liaison for patients, handling registration and insurance verification.
    Facilitated collection of copays and overdue account payments.
    Managed message entry for physician, responding to all inquiries by end of day.
  • Contacting insurance for authorizations, completing all HIPPA forms.

Administrative Assistant

Deans Professional Service
Houston, TX
08.2016 - 01.2017
  • Achieved transition to full-time permanent employee at Methodist after two years of service.
    Navigated roles in Referral, Scheduling, and Transplant Departments effectively.
    Promoted operational excellence in Referral Department by optimizing workflows.
    Improved resource allocation in Scheduling Department through strategic planning.
    Supported critical patient services in Transplant Department by collaborating with healthcare professionals.

Human Resources Generalist

Marriott Hotels and Resorts
Houston, TX
12.1986 - 10.2015
  • Managed onboarding, annual enrollment, and new hire orientation processes for efficient employee integration.
  • Oversaw OSHA and HIPAA compliance training to ensure workplace safety and confidentiality.
  • Handled payroll processing and I-9 document tracking to maintain accurate employment records.
  • Led unemployment hearings and conducted yearly audits to uphold organizational standards.

Education

Some College (No Degree) - Business Administration

Massey Business College
Houston, TX

Skills

  • Multi-line phone management
  • Appointment scheduling
  • Calendar management
  • Document filing
  • Data entry
  • Customer service
  • Insurance verification
  • Scheduling
  • Correspondence typing
  • Confidentiality handling
  • Filing and sorting

Timeline

Front Desk Receptionist

Atrich Lending & 10-4 Tax
01.2025 - 04.2025

Administrative Assistant

Healing Rivers Counseling
11.2024 - 01.2025

Collections Agent

Golden Medical Solutions
07.2024 - 09.2024

Secretarial Assistant

Park Temple Baptist Church
03.2022 - 04.2024

Patient Affairs Coordinator

Methodist Pulmonary and Sleep Study
03.2017 - 01.2021

Administrative Assistant

Deans Professional Service
08.2016 - 01.2017

Human Resources Generalist

Marriott Hotels and Resorts
12.1986 - 10.2015

Some College (No Degree) - Business Administration

Massey Business College

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Virginia Zaragoza