Summary
Overview
Work History
Education
Skills
Affiliations
Technical Skills - Computer Hardware And Software Applications
Timeline
Generic

Virginia Zirkle

Amherst,VA

Summary

With a robust background at Sweet Briar College, I excel in implementing new technologies and enhancing customer service, demonstrating top-tier proficiency in computer hardware and a commitment to thorough task execution. My experience spans across IT support to administrative excellence, driving efficiency and fostering strong client relationships.

Overview

33
33
years of professional experience

Work History

Help Desk Manager

Sweet Briar College
Sweet Briar, Virginia
10.2024 - Current
  • Ensure that customer service is accurate and timely
  • Manage incidents that disrupt quality of service
  • Quickly restore normal service while minimizing business impact
  • Support help desk team
  • Build a positive team culture and promote a friendly environment
  • Utilize ticketing system to manage work flow, asset management
  • Work closely with networking and technical support teams to ensure infrastructure meets business requirements

IT Support Specialist, Media/AV & Printer Support

Sweet Briar College
Sweet Briar, Virginia
09.2006 - 10.2024
  • Provide technical expertise and support, research, diagnose, document and resolve technical problems in a multi-user/platform environment
  • Set up/image desktops and laptops for all faculty/staff; ensure network connectivity and install and test hardware and software
  • Install new software on user computers
  • End user support for uniFLOW Online Secure Print
  • Creation and maintenance of e-mail accounts and administrative file server accounts
  • Technology tools Zoom, Canvas and Slack
  • Administrative network file server support
  • Set-up VPN connections for faculty and staff
  • Receive and log work order requests in Web Help Desk
  • Ensure work orders are completed in a satisfactory and timely fashion
  • Ensure accuracy of campus software licensing and maintenance
  • Generate departmental purchase orders
  • Acquire quotes for computer materials and supplies for campus
  • Responsible for departmental accounts payables and entry into the budget
  • Assist in compiling recycled broker equipment and ensure that all equipment has been erased securely of all data

Sales Account / Customer Service Associate

Greif, Inc.
Amherst, Virginia
01.2000 - 01.2006
  • Manage and implement orders for fibre drum plants for North America, Mexico and Canada, as well as provide support for all internal and external containerboard customers with their service needs
  • Continuously evaluate and improve business processes to achieve customer satisfaction
  • Strong analytical and business problem solving skills as well as ability to work independently
  • Use organizational skills to manage, prioritize and meet deadlines
  • Ability to interact and build strong alliances with customers, suppliers, employees and other key levels of organization on technical and business issues
  • Offer solutions and handle pressure in a changing environment
  • Resolve difficult/complex customer issues/concerns
  • Provide support for sales team
  • Perform a variety of administrative duties requiring knowledge of different departmental procedures, practices and policies
  • Daily interaction with customers in pricing, shipping details, delivery requirements, etc
  • Contact with all organizational areas to include production and shipping
  • Interaction with business systems/software

Executive Assistant

Buffalo Air Handling
Amherst, Virginia
01.1994 - 01.1999
  • Administrative support for President, Vice President, Human Resources, Sales, Finance, Purchasing, and Engineering Managers (multi-functional support role)
  • Coordinate monthly newsletter and yearly President’s Report
  • Prepare correspondence, minutes, memoranda, and procedural documents; schedule meetings, travel arrangements, filing, and answer multi line phones
  • Assisted in implementation of Pricing Program
  • Maintain employee and sales office database
  • Coordinate seminars and customer visits

Purchasing Assistant

Buffalo Air Handling
Amherst, Virginia
01.1992 - 01.1994
  • Responsible for placing all stock and steel material orders
  • Purchased and maintained all office supplies orders
  • Assisted in acquiring pricing, quotations and expedition of orders
  • Clerical and Administrative support for Purchasing Manager and Vice President

Trimmer/Scheduler

Greif, Inc.
  • Manage customer roll requirements while maximizing machine width capabilities
  • Reduce paper loss to increase company profitability

Administrative Assistant

Greif, Inc.
  • Perform a variety of secretarial and accounting duties requiring knowledge of different departmental procedures, practices and policies
  • Typical skills include: typing, filing, dictation, CRT/personal computer, word processing, punctuation, grammar, composition and effective communication skills
  • Provide vacation relief as Administrative Assistant – Operations, Maintenance, Engineering, Sales, Purchasing/Expediter and Computer Operations

Computer Operator

Greif, Inc.
  • Duties include daily operations of AS/400 such as running daily invoices, purchase orders, expediting cards, accounting jobs, and report distribution
  • Weekly wood inventory, checks, accounts payable and input of payroll time cards
  • Error resolution, backup of system data, month end and year-end processing
  • PC applications setup, anti-virus software, e-mail and help desk

Education

Digital Design I -

Sweet Briar College
Sweet Briar, VA
01.2009

Design Web Page Graphics -

Central Virginia Community College
Lynchburg, VA
09.2008

Macromedia Dreamweaver -

Compumaster
Richmond, VA
09.2007

Visual Basic -

Central Virginia Community College
Lynchburg, VA
09.1999

General Studies -

Central Virginia Community College
Lynchburg, VA
09.1983

Graduate -

Amherst County High School
Amherst, VA
01.1982

Apple Certified Macintosh Technician (ACMT) Certification -

Skills

  • Computer Hardware and Software Applications
  • Operating Systems
  • SmartDeploy
  • JAMF Cloud Management
  • Google Work Space Enterprise
  • Meraki Dashboard
  • Microsoft Office suites
  • Active Directory user management
  • User account management
  • Permissions management
  • Security groups management
  • Apple/Mac hardware
  • Dell hardware
  • HP hardware
  • Toshiba hardware
  • iPad Hardware Proficiency
  • Mobile devices
  • HP printers
  • Canon uniFLOW Online Secure Print
  • Kyocera printers
  • KnowBe4 Security Awareness Administrator
  • Customer service skills
  • Implementation of new technologies
  • Time management
  • Professional image presentation
  • Client feedback
  • Thoroughness in Task Execution
  • Organized
  • Multi-priority management

Affiliations

  • Outside of work I enjoy time spent with family, gym time, and gardening

Technical Skills - Computer Hardware And Software Applications

  • Operating Systems – Fluent in Windows and Mac environments.
  • Deploy, install, configure, and upgrade operating systems, applications, and hardware.
  • SmartDeploy and JAMF Cloud Management imaging.
  • Google Work Space Enterprise
  • Meraki Dashboard
  • Microsoft Office suites – Windows/Mac
  • Active Directory user management.
  • Various types of hardware such as, Apple/Mac, Dell, HP, Toshiba, iPad’s and mobile devices
  • Support and maintenance for campus HP, Canon uniFLOW Online Secure Print & Kyocera printers.
  • KnowBe4 Security Awareness Administrator

Timeline

Help Desk Manager

Sweet Briar College
10.2024 - Current

IT Support Specialist, Media/AV & Printer Support

Sweet Briar College
09.2006 - 10.2024

Sales Account / Customer Service Associate

Greif, Inc.
01.2000 - 01.2006

Executive Assistant

Buffalo Air Handling
01.1994 - 01.1999

Purchasing Assistant

Buffalo Air Handling
01.1992 - 01.1994

Trimmer/Scheduler

Greif, Inc.

Administrative Assistant

Greif, Inc.

Computer Operator

Greif, Inc.

Digital Design I -

Sweet Briar College

Design Web Page Graphics -

Central Virginia Community College

Macromedia Dreamweaver -

Compumaster

Visual Basic -

Central Virginia Community College

General Studies -

Central Virginia Community College

Graduate -

Amherst County High School

Apple Certified Macintosh Technician (ACMT) Certification -

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Virginia Zirkle