Summary
Work History
Education
Skills
Timeline
Generic

VIRGINIA A. PAYNE

West Monroe,LA

Summary

Objective: Experienced Customer service specialist brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Responsive and resilient team player with adaptable and resourceful mindset. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Social Media Advocate Specialist

Lumen/CenturyLink
Monroe, LA
09.2020 - Current
  • Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

CUSTOMER ORDER RESOLUTION REPRESENTATIVE

CenturyLink Communications, LLC
Monroe, LA
09.2014 - 09.2020


  • Effectively and efficiently resolves billing concerns and provides informational support to customers.
  • Complete and process customer complaints and communicate and coordinate resolutions to appropriate customers or departments.
  • Respond to customer needs and concerns in prompt, courteous, and professional manner.
  • Investigate all billing questions and initiate appropriate change orders and/or credit/debit adjustments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Bachelor of Science in Health Studies - Management/Marketing

University of Louisiana At Monroe
Monroe, La
12.2021

Skills

  • Flexibility
  • Technical Support
  • Administrative Support
  • Attention to Detail
  • Dependable and Responsible
  • Teamwork
  • Excellent Communication
  • Software Proficiency
  • Decision Making
  • Self-Motivated

Timeline

Social Media Advocate Specialist

Lumen/CenturyLink
09.2020 - Current

CUSTOMER ORDER RESOLUTION REPRESENTATIVE

CenturyLink Communications, LLC
09.2014 - 09.2020

Bachelor of Science in Health Studies - Management/Marketing

University of Louisiana At Monroe

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VIRGINIA A. PAYNE