VIRGINIA BRAY
Villa Rica,GA
Summary
Results-focused and detail-oriented Corporate Human Resource Benefits Specialist with 8+ years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies. Proactive leader with strengths in communication, negotiating, team management and complex problem resolution and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
HR Benefits Associate II
United Parcel Service, UPS
Atlanta, GA
12.2018 - Current
- Provide assistance to plan participants by explaining benefits information to ensure educated selections
- Communicate effectively via email, phone and mail with plan participants to resolve issues pertaining to pension benefits
- Monitor data integrity and confidentiality by observing strict regulations and procedures
- Execute on-time, under-budget project management on pension plan issues for senior leadership
- Reduce process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation
- Strengthened traceability by developing organization systems for records, reports and agendas
- Assisted with audits by preparing accounts and providing information
- Collected and compiled HR data and statistics and made process improvement recommendations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Account Specialist
HBS CN/GSN Centurion, American Express
12.2015 - 10.2017
- Established accounts for new customers and updated existing accounts with current demographic and order information
- Upheld compliance, quality and service standards
- Tracked customer desires and dislikes in order to help management understand needs and update offerings
- Reviewed financial status and evaluated discrepancies by assessing account information and activities
- Capitalized on upsell opportunities by offering additional product and service options to customers
- Coordinated with sales and marketing managers to plan, build, carry out and measure campaigns.
Account Supervisor
National and White Glove, Verizon Wireless
Alpharetta, GA
11.2001 - 08.2015
- Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information
- Developed process efficiencies to improve quality, moving my team's performance from 90% to 96.25%
- Managed multiple accounts and projects fostering positive client interaction to communicate project plans and up-to-date status
- Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Reduced amount of employee overtime by 53% by effectively delegating tasks
- Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database
- Managed 15 - 28 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Education
Master of Science - Human Resources Management
Strayer University
12.2022 - Current
BBA - Business And Project Management
Strayer University
10.2018 - 09.2022
No Degree - Real Estate
BHGRE Metro Brokers Academy
11.2017
Associate of Arts - Business Administration And Management
Strayer University
01.2015 - 06.2017
Skills
- Highly skilled in Workday, WFM, GSP, KRONOS,
- DbConnect and Oracle
- HR services
- Microsoft Office Suite
- PeopleSoft HRMS
- Talent acquisition
- Complex problem-solving
- HRIS Applications
- Client relationship management
- Networking and business development
- Experience in leadership
- Critical thinking
- Data Integrity
- Benefits Explanations
- HRIS database management
- Employee benefits administration
- EHR systems expertise
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Master of Science - Human Resources Management
Strayer University
12.2022 - Current
HR Benefits Associate II
United Parcel Service, UPS
12.2018 - Current
BBA - Business And Project Management
Strayer University
10.2018 - 09.2022
Account Specialist
HBS CN/GSN Centurion, American Express
12.2015 - 10.2017
Associate of Arts - Business Administration And Management
Strayer University
01.2015 - 06.2017
Account Supervisor
National and White Glove, Verizon Wireless
11.2001 - 08.2015
No Degree - Real Estate
BHGRE Metro Brokers Academy
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