Virginia DiAnne Miller-West
Eudora,KS
Summary
Creative Business Owner with exceptional background spent in Banking. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
20
20
years of professional experience
Work History
Owner/Operator
Sol De Soto Tanning Solutions
De Soto, KS
01.2020 - Current
- Envision, plan, and build a new tanning salon business from ground up, including procurement of equipment, merchandising, marketing, and accounting
- Learn and stay abreast of industry standards and trends
- Market and sell tanning packages
- Provide excellent customer service
Lockbox Manager
First National Bank of Omaha
Overland Park, KS
11.2015 - 01.2020
- Applied First National Continuous Improvement Principles to manage daily improvement within Kansas market Lockbox, Mailroom, and Deposit Operations functions
- Manage staff
- Consistently meet and coach to production goals
- Provide oversight of departmental operations.
Assistant Branch Manager
01.2012 - 11.2015
- Applied First National Performance Management System to coach and improve employee performance in Customer Experience and sales
- Manage branch operations and compliance
- Perform Teller and Personal Banker duties as needed
- Manage four Tellers and three Bankers
- Consistently meet customer service goals
- Coach employees to increase market share as measured by FNB Trade Territory Branch Analysis Matrix.
Teller
03.2010 - 12.2011
- Performed Teller duties including client transactions, retention through cross-selling, and compliance
- Excellent balancing record
- Made client referrals though not required.
Teller
Cornerstone Bank
Overland Park, KS
01.2002 - 12.2003
- Performed Teller duties including client transactions, new accounts, loan processing, and compliance
- Excellent balancing record
- Developed the teller department, including a teller manual to document policies and procedures.
Customer Care Representative
First National Bank of Kansas
Overland Park, KS
04.2002 - 12.2002
- Administered customer service in a call center setting, including on-line banking services, reconciliation of client accounts, and client retention through cross-selling
- Developed a tracking system for cross-selling
- Honored by Investment One for having highest number of referrals in the Call Center.
Teller Trainer
07.1999 - 03.2002
- Developed and implemented a bank-wide training program for all Tellers, with emphasis on policy, procedure, regulatory compliance, fraud recognition, cash handling, and cross-sell techniques
- Edited and published a monthly Teller newsletter, conducted meetings, maintained the Teller handbook, and planned Teller functions.
Assistant Teller Supervisor
01.1999 - 06.1999
- Oversaw daily function of the Teller line, including compliance, logbooks, vault, security tapes, and a Teller drawer
- Excellent balancing record
- Met or exceeded referral goals.
Teller
08.1997 - 12.1998
- Performed Teller duties including client transactions, retention through cross-selling, and compliance
- Excellent balancing record.
Education
Associate - Arts
Allen County Community College
Bachelor of Science - Business - Finance
University of Phoenix
Skills
- Managing Operations and Efficiency
- Staff Management
- Issue and Conflict Resolution
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Managing Employee Relations
- Overseeing Employees
- Procedural Streamlining
Accomplishments
- St Meyer & Hubbard Sales
- Schneider Referral Sales
- Leadership 2000
- The Customer Experience
Timeline
Owner/Operator
Sol De Soto Tanning Solutions
01.2020 - Current
Lockbox Manager
First National Bank of Omaha
11.2015 - 01.2020
Assistant Branch Manager
01.2012 - 11.2015
Teller
03.2010 - 12.2011
Customer Care Representative
First National Bank of Kansas
04.2002 - 12.2002
Teller
Cornerstone Bank
01.2002 - 12.2003
Teller Trainer
07.1999 - 03.2002
Assistant Teller Supervisor
01.1999 - 06.1999
Teller
08.1997 - 12.1998
Associate - Arts
Allen County Community College
Bachelor of Science - Business - Finance
University of Phoenix
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