Virginia (Ginger) Shelton
Temple,TX
Summary
Highly-qualified Housekeeping Supervisor offering four years of hospitality experience in a management position. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
4
4
years of professional experience
Work History
Senior Housekeeping Supervisor
TownePlace Suites By Marriott
09.2019 - Current
- Managed laundry sorting, washing, drying, and ironing.
- Assigned 24 hour housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Communicated repair needs to maintenance staff.
- Addressed customer feedback and complaints to maximize satisfaction.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Established and enforced safety protocols and guidelines for staff.
- Placed orders for housekeeping supplies and guest toiletries.
Internet Sales Custom Childrens Wear
Self-employed
2015 - 2022
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Responded to internet inquiries and phone calls in timely matter.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
Education
No Degree - Accounting And Business Management
Victor Valley College
Victorville, CASkills
- Maintain Records
- Guest Satisfaction
- Routine Inspections
- Applicant Screening and Hiring
Languages
Spanish
Limited Working
Timeline
Senior Housekeeping Supervisor
TownePlace Suites By Marriott
09.2019 - Current
Internet Sales Custom Childrens Wear
Self-employed
2015 - 2022
No Degree - Accounting And Business Management
Victor Valley College
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