Virginia (Ginny) Felty

Managed care for intellectually and developmentally disabled adults in group homes, ensuring all medical needs were met.

Validated medication administration for unlicensed personnel by observing medication passes, ensuring compliance with Florida APD regulations.

Observed unlicensed personnel in group home setting to ensure accurate medication administration.

• Enhanced patient care by providing accurate and timely medical assistance during clinic visits.
• Delivered compassionate care to patients, addressing their concerns and ensuring their comfort throughout the clinic visit.
• Conducted initial patient assessments, obtaining vital signs and medical histories to inform healthcare providers'' decision-making processes.
• Participated actively in staff meetings contributing valuable insights toward improving clinic processes, patient care and staff collaboration.
• Assisted healthcare providers in conducting examinations and administering treatments for optimal patient outcomes.
• Guided patients in navigating the healthcare system by providing information on available resources and support services, enhancing their access to financial assistance, counseling, and support groups.
• Boosted patient satisfaction by communicating effectively about treatment plans, medications, and follow-up appointments, ensuring patients felt informed and supported.
• Collaborated with interdisciplinary team members to create individualized treatment plans for patients with diverse needs.
• Optimized clinic workflow by triaging incoming phone calls related to appointment scheduling, prescription renewals, test results inquiries among others.
• Performed regular equipment checks, maintenance and inventory management to ensure availability of necessary supplies for optimal clinic functioning.
• Corroborated with other healthcare professionals in coordinating seamless transitions of care during patient transfers or referrals to specialty services within the facility.
• Safeguarded patient privacy by strictly adhering to HIPAA regulations in all aspects of documentation and communication.
• Demonstrated commitment to professional development by attending continuing education courses, seminars, and conferences to maintain current nursing knowledge and skills.
• Fostered a supportive environment for patients undergoing difficult procedures or receiving distressing diagnoses, offering emotional support.
• Optimized clinical task flow by maintaining clean, organized, and well-stocked nursing station, contributing to overall clinic efficiency.
• Improved the efficiency of clinic operations through diligent record-keeping and documentation of patient information.
• Educated patients, families and caregivers about conditions and treatments.
• Built meaningful relationships with patients and families for optimal care.
• Observed and assessed patients to identify concerning symptoms.
• Improved patient well-being by offering advice on preventive health measures.
• Administered medications and topical treatments to address patient symptoms.
• Partnered with support technicians, nursing staff and social workers to coordinate services.
• Assisted with staffing duties in nurse unit to ensure adequate coverage for patient care.
• Verified work of subordinates against quality guidelines.
• Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
• Reviewed patient history to verify conditions and current medications.
• Delivered emotional support to patients and families during challenging times.
• Responded to patient requests with appropriate clinical and personal assistance.
• Provided patient education on health care issues and prescribed medications.
• Evaluated patient histories, complaints, and current symptoms.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
• Collected samples for diagnostic and routine assessment tests.
• Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
• Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
• Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.