Virginia (Ginny) Marquez
Palm Bay,FL
Summary
Self-motivated and energetic with strong sales background and effective relationship building. Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Demonstrates natural sense of urgency and passion in assisting customers. Enthusiastic and knowledgeable about effective sales and customer service strategies. Competitive and focused on results. Seasoned internet sales associate offering 6+ years of experience.
Overview
18
18
years of professional experience
Work History
BDC Sales/Internet Manager
Maher Chevrolet
St. Petersburg, FL
06.2015 - 11.2021
- Educated staff on strategies for handling difficult customers and challenging situations.
- Recruited, managed and motivated 5-member retail team to give every guest positive and memorable experiences.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Increased sales through effectively training employees, closely monitoring regional and local markets.
- Achieved sales goals by cultivating and securing new customer relationships.
- Identified opportunities and cultivated business through market activator via cold calling and email blasts.
- Communicated progress of monthly and quarterly initiatives.
Administrative Assistant
Schroeder Measurement Technologies
Clearwater, FL
01.2013 - 06.2015
- Scheduled individuals for testing, assisting with time, location and travel.
- Responsible for multiple accounts, including SMT clients as well as testing sites.
- Mailed and received exam booklets to and from test sites utilizing extremely secure process.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Scheduled office meetings and client appointments for staff teams.
- Coached new employees on administrative procedures, company policies and performance standards.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze and report on performance.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Telemarketer
N/A
Clearwater, FL
07.2010 - 02.2012
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded contact information of customers and potential customers in internal database.
- Escalated concerns or advanced problem calls to management staff.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Made average of 150+ outbound calls per day.
Legal Assistant
Law Office Of Walter Grantham, Jr.
Clearwater, FL
05.1998 - 08.2000
- Worked alongside attorney on complex cases and legal processes.
- Managed accounts and client records, observing confidentiality and extreme discretion.
- Transcribed daily for attorney and prepared all legal documents.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Handled all office administrative duties.
Legal Secretary
The Florida Bar
Tampa, FL
04.1993 - 05.1998
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Diligently edited legal correspondence for grammar and spelling.
- Answered and directed calls using multi-line switchboard.
- Processed client complaints against attorneys in Florida.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
- Transcribed legal documents and phone conversations.
- Created, indexed and maintained client binders.
- Developed and maintained filing and retrieval systems.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Organized files for court proceedings.
Education
Associate of Arts - Legal Assistant
Tallahassee Community College
Tallahassee, FL07.1992
High School Diploma -
North Florida Christian High School
Tallahassee, FL06.1990
Skills
- Problem Solving
- Time Management
- Typing Speed 70 wpm
- Strong organization and multitasking skills
- Computer Proficiency and Microsoft Office
- Product Knowledge
- Meeting Sales Goals
- Customer Service
- Sales and Promotions
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BDC Sales/Internet Manager
Maher Chevrolet
06.2015 - 11.2021
Administrative Assistant
Schroeder Measurement Technologies
01.2013 - 06.2015
Telemarketer
N/A
07.2010 - 02.2012
Legal Assistant
Law Office Of Walter Grantham, Jr.
05.1998 - 08.2000
Legal Secretary
The Florida Bar
04.1993 - 05.1998
Associate of Arts - Legal Assistant
Tallahassee Community College
High School Diploma -
North Florida Christian High School
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