Virginia "Jenny" Phillips
Beaver,WV
Summary
History of successfully transforming food service operations through performance improvements and cost reductions to maximize service and profits. Forward-thinking leader with analytical and critical thinking skills to solve all types of routine and complex business problems. many years dedicated to food service.
Overview
41
41
years of professional experience
Work History
District Manager
Goodwill Industries of Kanawha Valley, Inc.
Charleston, US
02.2023 - Current
- Visit each store weekly with a walkthrough evaluation to help develop the store manager in processes, efficiencies, and give feedback on both good and struggling areas of each store.
- Provide the Store Manager with data that correlates the individual's production to their sell-through of priced products using a state-of-the-art software program.
- Preparations for future relocations of two of my current stores, as well as a remodel of the third, are underway.
- The year 2024.
- Training and development of each management team in my region.
Store Manager
Goodwill Industries of Kanawha Valley
Charleston, US
04.2021 - 02.2023
- Direct and monitor store operations.
- This includes the evaluation of sales, production, donations, as well as proper merchandising to drive sales to promote the mission of Goodwill.
- Ensure achievement of daily production goals.
- There are two areas of focus that are trackable using the Solutions Software Program.
- Oversee the rotation of merchandise to include adequate pulls according to the pull schedule.
- Oversee the donation process to ensure that we build a good customer service relationship with donors in the community.
- Scheduling, hiring, training, coaching, as well as administering disciplinary action as needed, in accordance with company policies and procedures.
- Payroll, Inventory, and Ordering of product
- All weekly reporting to Regional Manager and Retail Director
Food and Beverage Director/Conference Center Sales
Tamarack, 'The Best of West Virginia'
Beckley, US
06.2015 - 05.2021
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Researched current trends in the food and beverage industry to identify opportunities for growth.
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Conducted inventory audits on a regular basis to maintain accurate stock levels and minimize waste.
- Oversaw daily operations of the restaurant and catering services, including staffing schedules and cash management procedures.
- Reviewed invoices from vendors and submitted payment requests in a timely manner.
- Assisted in developing budgets for upcoming projects and tracked actual spending against those plans.
- Training of new hires and established core staff.
- Interaction with people at all levels of the organization, including clients, dining guests, faculty, administrative staff, and vendors.
- Sales and direction of all catered events, including setup.
- Prepared all weekly reporting for the Executive Director for my departments.
Catering Manager
Chartwell's /Compass Group
Greensboro, US
01.2015 - 05.2015
- Assisted in the direction and execution of all catering events, both on-site and off-site.
- Assisted in food production when needed.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Maintained accurate records of orders and deliveries for catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Coordinated with clients to understand event requirements and preferences, ensuring high levels of satisfaction.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
- Management of inventory, labor costs for FOH, and scheduling of both full-time and part-time associates.
- Training of new hires and established core staff
- Interacted with people at all levels of the organization, including students, faculty, administrative staff, and the chancellor of the college.
Food Service Director
Valley Services Inc. at Bluefield College
Bluefield, US
09.2008 - 05.2014
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Ensured compliance with local health codes and other applicable regulations.
- Assisted in menu planning and recipe development according to customer preferences.
- Implemented best practices for food preparation techniques, storage methods, and portion control.
- Coordinated with event planners for catering services, menu selection, and execution.
- Performed continuous reviews of operations in order to meet needs, control costs and optimize procedures for maximum customer satisfaction.
Dietary Manager
Bower's Hospice House
Beckley, US
04.2007 - 09.2008
- Food Production, Direction of Dietary Staff, Ordering, Scheduling, Menu Planning, and Inventory
- Planning and Execution of Special Events Hosted both on site and off
- Meeting with patients and their families regarding diet, likes and dislikes etc
General Manager/Catering Manager
The Clay Center /Culinart, Inc
Charleston, US
05.2005 - 03.2006
- Catering Sales, Management of Café, Ordering, Inventory, A/P, A/R, Scheduling, Payroll, Cash handling, Petty Cash and Change Fund Reconciliation
- Directed Food Production and Menu Design
- Training of new hires and established core staff
- Interacted with people at all levels of the Organization including Students, Faculty, Administrative Staff, and Executive Board Members
- Direction and Execution of all Catering Events both on site and off
- Assisted in Food Production when needed
Food Service Director
The Villages at Greystone
Beaver, US
05.2003 - 04.2005
- Ordering, Inventory, A/P, and Scheduling
- Food Production and Menu Design of a four week Menu Cycle
- Planning and Execution of Special Events Hosted both on site and off
- Meeting with patients and their families regarding diet, likes, and dislikes etc
Assistant Food Service Director
Aramark Mountain State University
Beckley, US
07.2002 - 05.2003
- Ordering, Inventory, A/P, A/R, Cash handling, Scheduling, Petty Cash and Change Fund Reconciliation, and Vending
- Organization, Planning and Execution of all on-site and off-site Catering
- Interacted with people at all levels of the Organization including Students, Faculty, Administrative Staff, and President of the University
FOH Banquet Manager/Box Office and Concessions
Beckley Raleigh County Convention Center
Beckley, US
11.1983 - 12.2002
- Scheduling of all PT and Contract Labor, Set-Up and Tear down for both on-site and off-site Events
- Execution of all aspects of the Catering Unit
- Cash Handling and Reconciliation of Multiple Concession Stands and Box Office
- Organization and Execution of Sales for Box Office Events
Medical Secretary/Receptionist/Transcriptionist
The Eye and Ear Clinic of Charleston
Beckley, US
09.1988 - 07.2002
- Greeting of all patients, verifying health coverage, collecting co-payments or full payments, collection of patient histories, scheduling return appointment and outside special testing
- Transcription of daily exams
- Communication of all special testing reports with Physician, and Patient's as directed by Physician
- Stocking and sterilization of all examination rooms
- Ordering of supplies
- Assisted in procedures with the Lab, X-Ray and Physician
Education
Degree Not Completed - Nursing
Beckley College
Beckley, WV05.1987
High school diploma -
Independence High School
Coal City, WV05.1986
Skills
- Multi-unit management
- District expansion
- Financial management
- Vendor management
- Operations management
- Productivity improvements
- Budget preparation
- Leadership skills
- Staff management
- Action plans
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
General manager (hospitality), Proficient, 07/01/20, Solving group scheduling problems and reading and interpreting P&L statements
Accomplishments
- Completion of Leadership Beckley 2021
Timeline
District Manager
Goodwill Industries of Kanawha Valley, Inc.
02.2023 - Current
Store Manager
Goodwill Industries of Kanawha Valley
04.2021 - 02.2023
Food and Beverage Director/Conference Center Sales
Tamarack, 'The Best of West Virginia'
06.2015 - 05.2021
Catering Manager
Chartwell's /Compass Group
01.2015 - 05.2015
Food Service Director
Valley Services Inc. at Bluefield College
09.2008 - 05.2014
Dietary Manager
Bower's Hospice House
04.2007 - 09.2008
General Manager/Catering Manager
The Clay Center /Culinart, Inc
05.2005 - 03.2006
Food Service Director
The Villages at Greystone
05.2003 - 04.2005
Assistant Food Service Director
Aramark Mountain State University
07.2002 - 05.2003
Medical Secretary/Receptionist/Transcriptionist
The Eye and Ear Clinic of Charleston
09.1988 - 07.2002
FOH Banquet Manager/Box Office and Concessions
Beckley Raleigh County Convention Center
11.1983 - 12.2002
Degree Not Completed - Nursing
Beckley College
High school diploma -
Independence High School
Similar Profiles
Lori DearwesterLori Dearwester
CHIEF OPERATING OFFICER at Goodwill Industries Sacramento Valley & N. NevadaCHIEF OPERATING OFFICER at Goodwill Industries Sacramento Valley & N. Nevada
Lori DearwesterLori Dearwester
CHIEF OPERATING OFFICER at Goodwill Industries Sacramento Valley & N. NevadaCHIEF OPERATING OFFICER at Goodwill Industries Sacramento Valley & N. Nevada
Richard NeilsRichard Neils
Environmental Health and Safety Specialist at Goodwill Industries of Sacramento Valley & N. NVEnvironmental Health and Safety Specialist at Goodwill Industries of Sacramento Valley & N. NV