Virginia Joanna Ponce
Beaumont,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
District Manager
Burger King (California Food Management)
2016.01 - Current
- Preparing financial reports for top management directors explaining Operations effectiveness, trends and variances
- Supervised up to 12 locations to enforce high-quality standards of operation.
- Payroll report detail for more than 220 employees
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Run a weekly labor up to less than 29%
- In Charge of restaurant Maintenance
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Run a 2% or less R&M (Repair and Maintenance)
- Full P&L responsibility for my district, Managed staff selection, succession planning, customer service, and merchandise service
- Discipline and coordinate store managers, Assistant managers and shift leaders
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Administering employee training or refresher courses to increase the efficiency and profitability of individual locations
- Help restaurants be ready for Inspections all the time, meeting and exceeding CFM restaurants standards
- Cover for other District Managers.
General Manager
California Food Management ( Burger King)
2006.01 - 2016.01
- Run a shift with more than 10 people
- Scheduling more than 20 employees every week based on the restaurant projections
- Ensure appropriate food preparation activities
- Make sure that all hygiene and sanitation standards are met effectively
- Control Labor & Sales
- Training New Manager’s for different stores
- Make morning/night deposits
- Proctor Serve Safe certificate
- Make food (MBM) order for the week
- Enter food inventory
- Count food Cost
- Handle customers complaints
- Balance safe/drawers every night
- Attend managers’ meetings
- Constantly train and monitor existing employees to deliver food service excellence
- Set targets for employees and encourage them to meet them.
Education
Proctors Servsafe Administrator -
Servsafe Proctor
03.2022
Security Guard Card Certificate -
Private Security
01.2014
Receptionist certificate -
Administrative assistant Certificate
01.2013
College Basic studies -
San Bernardino Valley College
01.2008
High School Diploma -
Colton High School
01.2007
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Sales management
- Operations Management
- Staff Development
- Financial Management
- Team Building Practices
References Available
True
Languages
Spanish
Full Professional
Timeline
District Manager
Burger King (California Food Management)
2016.01 - Current
General Manager
California Food Management ( Burger King)
2006.01 - 2016.01
Proctors Servsafe Administrator -
Servsafe Proctor
Security Guard Card Certificate -
Private Security
Receptionist certificate -
Administrative assistant Certificate
College Basic studies -
San Bernardino Valley College
High School Diploma -
Colton High School
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