Virginia "Natasha" Banks
DeFuniak Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Receiving Associate
Lowes Home Improvement
DeFuniak Springs, FL
12.2020 - Current
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Maintained effective and on-schedule delivery of [Type] and [Type] packages, identifying and selecting optimal shipping methods to meet targets.
- Sorted and delivered materials to different work areas and staff.
Scheduling and Staffing Associate
Lowes Home Improvement
DeFuniak Springs, FL
12.2018 - 12.2020
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
- Audited workplace, employee and management policies and procedures.
- Managed employee rewards programs.
- Advertised job opportunities through attending hiring events and posting open positions in social media platforms.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Developed and facilitated new-hire orientations.
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Conducted salary survey research for both exempt and non-exempt positions.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Installed Sales Coordinator
Lowes Home Improvement
DeFuniak Springs, FL
11.2014 - 12.2018
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Coordinated installations reviews and completion of related paperwork.
- Inventoried installation supplies before scheduling installations or ordering more.
- Prepared materials and staged items for installer pickup.
- Maintained relationships with return customers.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Performed forecasting to identify necessary changes for supply chain business.
- Maintained store equipment, printers and fax machines.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Shift Manager
Taco Bell Restaurant
Niceville, FL
06.2012 - 11.2014
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Customer Service Cashier
Lowes Home Improvement
DeFuniak Springs, FL
10.2012 - 10.2013
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Arts - Accounting And Business Management
Northwest Florida State College
Niceville, FLSonography/ DMS - Diagnostic Medical Sonography
Florida Institute of Ultrasound
Pensacola, FL03.2010
General
Walton High School
Defuniak Springs, FL05.1995
Skills
- Installer communication
- Customer satisfaction
- Order management
- Customer Relationship Management
- Relationship building and management
- Operations
- Scheduling
- Order tracking
- Deliveries scheduling
- Conflict management
- Performance Management
- Attention to Detail
- Administration and Operations
- Meeting Coordination and Support
- Information Security
- Documentation and Recordkeeping
- Verbal and Written Communication
- Honesty and Integrity
- Layout Planning
- Friendly and Relatable
- Payroll Administration
- Team Building
- Schedule Coordination
Timeline
Receiving Associate
Lowes Home Improvement
12.2020 - Current
Scheduling and Staffing Associate
Lowes Home Improvement
12.2018 - 12.2020
Installed Sales Coordinator
Lowes Home Improvement
11.2014 - 12.2018
Customer Service Cashier
Lowes Home Improvement
10.2012 - 10.2013
Shift Manager
Taco Bell Restaurant
06.2012 - 11.2014
Associate of Arts - Accounting And Business Management
Northwest Florida State College
Sonography/ DMS - Diagnostic Medical Sonography
Florida Institute of Ultrasound
General
Walton High School
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