VIRGINIA 'NICHOLE' PARRIS
Goodview,Virginia
Summary
Resourceful Vendor Manager known for high productivity and efficient task completion. Skilled in strategic negotiation, relationship building, and risk management. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and strong vendor partnerships.
Overview
14
14
years of professional experience
Work History
Senior Vendor Coordinator
Securitec Screening Solutions/Appriss/Equifax
10.2018 - Current
- Successfully reached mutually beneficial pricing agreements with out-of-house vendors and court runners for coverage areas.
- Gathering contracts and essential company information for the initiation of vendor and court runner operations in Delve.
- Developed a robust system of tracking and monitoring vendors' work that led to consistent achievement of Equifax's stringent benchmarks for TATs, accuracy rates and service quality.
- Evaluated QC findings reported by QA/CSRs to guarantee precision.
- Collaborated with the vendor to review performance metrics and identify areas for improvement based on the monthly scorecards created.
- Maintained vigilance over team inbox, promptly assisting vendors and in-house staff with their communication needs.
- Researching and locating new coverage when jurisdiction coverage, pricing, or accuracy becomes a concern.
- Updating client-facing court fees information.
- Updating client-facing court closures and delays.
- Conducted disciplinary discussions with vendors on errors, accuracy rates, and turnaround times.
- Assisted other departments with concerns related to coverage and vendor management
- Keeping track of additional fees requested by vendors.
- Monitoring and updating Orders Without Researchers.
- Effectively utilized the PRRN system for finding and engaging with vendor prospects.
- Developed informative and comprehensive documentation outlining company needs and requirements for vendor prospects.
- Increased efficiency by using Microsoft Excel to create and maintain spreadsheets containing vital information on vendors, coverage areas, pricing, and TAT comparisons.
- Delivered comprehensive training sessions to other members of the vendor management team, emphasizing the effective use of Delve and other key departmental protocols.
Client Services Representative
Securitec Screening Solutions/Appriss/Equifax
07.2014 - 10.2018
- Provided hourly communication and correspondence with VIP client.
- Performed data entry tasks utilizing the Digital Delve platform.
- Effectively monitored client, QA, researcher, and vendor emails through Microsoft Outlook.
- Ensured quality control by performing rechecks and answering inquiries of clients while delivering commendable customer service.
- Issued Special Instructions, including those with additional fees, for requesting sex offender records or department of correction charges
- Ensured timely resolution of disputes while maintaining exceptional customer service standards.
- Contacted vendors to resolve discrepancies, recheck requests and other related issues.
- Collaborated with various stakeholders including clerks, researchers, vendors, and QA team to resolve client queries.
Intellicorp qa/Trainer/lead
Securitec Screening Solutions/Appriss/Equifax
06.2010 - 07.2014
- Utilized various sources including Synaptec case pages, court websites, and case copies for research purposes.
- Gathered information on Federal cases through the utilization of PACER.
- Acquired consumer address records by utilizing Data Divers.
- Applied diverse problem-solving strategies to keep the client content.
- Investigated S.A.L.T. searches for inaccuracies, meticulously recording data with careful attention to detail.
- Maintained effective communication with vendors, ensuring timely delivery of goods through swift resolution of issues.
- Maintained a log of QC trackers related to QA/research/vendors.
- Utilized Microsoft Excel's spreadsheet functions to streamline information management, including FCRA guidelines and training materials.
- Prevented incorrect deductions from the client's account by meticulously crosschecking invoice details against recorded fees from Digital Delve searches.
- Utilized Microsoft Word to generate and circulate training as well as informational content to QA and team.
- Training of new CSR team members.
- Facilitated a smooth onboarding process by providing detailed explanation of protocols and processes to new team members during shadowing sessions.
- Evaluated the work ethic, computer proficiency, and overall understanding of new team members through continuous observation.
- Tailoring training methods to individuals' unique learning styles.
- Increased trainee understanding by delivering in-depth information on the rationale behind protocol and procedure establishment.
QA
Securitec Screening Solutions/Appriss/Equifax
06.2010 - 07.2014
- Data entry
- Proofread documents to identify and correct spelling mistakes, abbreviations, and incomplete case information.
- Ensured accurate data entry by verifying all necessary details with external partners.
- Maintained effective communication with vendors to minimize TAT by following up on ETA and rush requests.
- Utilized the Backup system to prevent oversight of cases.
- Initiated prompt action on unreturned backup files or previously unresolved cases by coordinating with vendors.
- Ensured search consistency by using Priors Bar and investigating discrepancies in SALT searches.
- Contributed to an environment of clarity and precision by adopting the motto, 'if it doesn't make sense, question it.'
Education
High School Diploma -
William Byrd High School
Vinton, VA06.2000
Skills
- Vendor Negotiations
- Workflow Management
- Adaptability and Flexibility
- Risk Assessment
- Reliability
- Cost Analysis and Control
- Vendor Relationship Management
- Effective Communication
- Policy Development
- Time management abilities
- Hiring and Terminations
- Relationship Building
- Data Analysis
- Problem-solving abilities
- Staff Supervision
- Team Collaboration
- Quality Assurance
- Problem-solving aptitude
- Teamwork and Collaboration
Affiliations
- Crafting
- Reading
- Working out
- Traveling
- Cooking
Salary Requirements
- $55,000
References
References available upon request.
Timeline
Senior Vendor Coordinator
Securitec Screening Solutions/Appriss/Equifax
10.2018 - Current
Client Services Representative
Securitec Screening Solutions/Appriss/Equifax
07.2014 - 10.2018
Intellicorp qa/Trainer/lead
Securitec Screening Solutions/Appriss/Equifax
06.2010 - 07.2014
QA
Securitec Screening Solutions/Appriss/Equifax
06.2010 - 07.2014
High School Diploma -
William Byrd High School
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