Virginia "Nikki" Jensen
Mulberry,FL
Summary
Customer service professional with expertise in relationship building and problem-solving. Demonstrated success in delivering exceptional service and managing time efficiently to ensure client satisfaction. Extensive experience in customer service and front desk operations, with a focus on maintaining client trust through effective communication and resolution strategies.
Overview
13
13
years of professional experience
Work History
House Cleaner
Self-employeed
Mulberry, Florida
01.2018 - Current
- Provided exceptional customer service while addressing client inquiries and concerns.
- Implemented deep-cleaning processes for kitchens, bathrooms, and living areas.
- Developed strong relationships with clients to foster repeat business and trust.
- Cleaned homes following specific and detailed protocols and requests.
- Swept, mopped, vacuumed and polished floors of all types.
- Washed windows inside and outside as needed.
Front Desk Receptionist
Liberty Tax
Lakeland, Florida
01.2025 - 04.2025
- Greeted clients and visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and maintained organized calendar for tax professionals.
- Handled incoming mail and packages, ensuring timely distribution to staff.
- Maintained front desk area, ensuring cleanliness and professional appearance.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Reservatons/Customer Service Representative
Merlin Entertainments Group Ltd.
Winter Haven, FL
05.2012 - 08.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled escalated complaints and initiated problem-solving strategies.
- Assisted customers with inquiries and resolved issues efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Skills
- Customer service
- Time management
- Relationship building
- Attention to detail
- Professionalism
- Complaint resolution
- Problem solving
- Organizational skills
Timeline
Front Desk Receptionist
Liberty Tax
01.2025 - 04.2025
House Cleaner
Self-employeed
01.2018 - Current
Reservatons/Customer Service Representative
Merlin Entertainments Group Ltd.
05.2012 - 08.2016
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