Virguinia Torquemada
Lake Wales,FL
Summary
Casino Host specializing in VIP guest engagement and relationship management. Developed strong connections with over 500 high-value players, enhancing loyalty through personalized service. Drove revenue growth through strategic promotions and effective collaboration with marketing teams.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Casino Host
Seminole Hard Rock Tampa
08.2025 - Current
- Developed programs to enhance player loyalty and retention, resulting in sustained player engagement.
- Welcomed guests and ensured a positive experience at the casino.
- Coordinated VIP services and special events for high-profile players.
- Assisted guests with inquiries about games, promotions, and amenities.
Casino Host
Seminole Hard Rock Brighton
01.2025 - 08.2025
- Cultivated and maintained strong relationships with 500+ high-value players, delivering personalized services to enhance player loyalty.
- Developed and maintained relationships with premier players, enhancing loyalty through tailored services.
- Drive key VIP sales metrics, significantly contributing to customer engagement, market share growth, and $5 million in quarterly net revenue.
- Managed loyalty and reinvestment programs, boosting player retention by 12% and maximizing repeat visitation among high-value guests.
- Facilitated daily briefings with hotel, F&B, and events teams to align on VIP needs, improving response times and ensuring cohesive service delivery.
- Maintain accurate guest records and follow-up notes to enable timely personalization and consistent delivery of bespoke services across visits.
- Collaborated with marketing and analytics teams to refine reinvestment strategies and enhance promotional effectiveness.
- Maintained strict confidentiality regarding client information, following all relevant privacy laws and policies throughout guest interactions.
Retail Sales Consulting/Marketing
Prime Communications/AT&T
Sebring, USA
- Leveraged product, pricing, and promotional training to increase conversion rates and exceed sales targets.
- Educated customers on products, services, and account options, driving informed purchasing decisions and increasing retention.
- Processed activations, upgrades, and add-ons while adhering to company policy, ensuring transaction accuracy and contributing to revenue growth.
- Supported daily store operations and collaborated with management to improve customer experience and drive store performance.
- Delivered in-person and phone technical support to resolve wireless and wired connectivity issues, enhancing customer satisfaction and minimizing repeat service visits.
Education
HIGH SCHOOL DIPLOMA -
Lake Wales High School
Lake Wales, FLSkills
- Guest Relationship Management
- Guest relations
- Customer engagement
- Customer Interaction Tracking
- Event Coordination
- Promotional Campaigns
- Player loyalty
- Data analysis
Certification
- Registered Pharmacy Technician
- First Aid/CPR/AED
- Qualified Brain Injury Support Provider
- CPI Certification
- BLS Certification
- PTCB Certification
Languages
- Spanish
- English, Native
- Spanish, Highly proficient
Timeline
Casino Host
Seminole Hard Rock Tampa
08.2025 - Current
Casino Host
Seminole Hard Rock Brighton
01.2025 - 08.2025
Retail Sales Consulting/Marketing
Prime Communications/AT&T
HIGH SCHOOL DIPLOMA -
Lake Wales High School