Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Virianna Gallardo

Hollywood,FL

Summary

Self-motivated young professional well-versed in the hospitality industry with a proven track record of providing excellent customer service. Skilled in auditing financial transactions, balancing accounts, and resolving discrepancies. Exceptionally detail-oriented with the ability to work long hours under pressure and in a fast-paced environment. Highly organized with exceptional attention to detail and a strong commitment to guest satisfaction.

Overview

3
3
years of professional experience

Work History

Night Auditor/Front Desk Agent

Hilton Aventura Miami
08.2023 - 04.2024
  • Ensured all reports were completed correctly before closing out the shift.
  • Performed daily audits of hotel activities such as room occupancy, revenue postings, and housekeeping status reports.
  • Utilized front desk software systems to check guests in and out, assign rooms, process payments, and quickly respond to any requests or concerns.
  • Correctly closed out guest accounts and processed all payment transactions according to policy.
  • Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance.

Night Auditor

Hyatt Place Doral
02.2022 - 07.2023
  • Run the night audit in a timely manner, print and file necessary reports, settle high balances, set up payment routing, and take deposits on all third-party arrivals and advanced purchase reservations
  • Create walk-in reservations for distressed passengers, flight crews, HotelTonight and DayUse rates
  • Serve alcohol in accordance with TIPs training, create Starbucks espresso drinks, as well prepare and serve various food items ordered from our in-house kitchen’s menu
  • Patrol the property throughout the overnight shift checking external doors, exits, storage rooms, outdoor pool area, and guestroom hallways to maintain the security of the hotel and respond to any noise complaints or other disturbances

Gallery Host

Hyatt Place Downtown West Palm Beach
10.2021 - 12.2021
  • Greet and assist guests with check in, verify identification and authorize payment as per VENZA certification, answer phone calls, tend to guests’ requests and respond any questions, as well as serve as concierge for assisting guests with ground transportation and recommendations for local dining, attractions, and events
  • Coordinate and correspond with housekeeping and maintenance departments regarding routine inspections, repairs, room assignments, and service scheduling using front desk log and Quore
  • Maintain cleanliness of front desk, bar, lobby, and breakfast area as well as keep stock of F&B inventory behind the bar, in addition to Marketplace snacks, food, and beverages
  • Comprehensive knowledge of Colleague Advantage, OPERA, MerchantLink, Medallia, Sertifi, and Citrix Reserve

Education

Associate of Arts -

Palm Beach State College
Lake Worth, FL
12.2021

Skills

  • Customer Service
  • Attention to Detail
  • Flexible and Adaptable
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Excellent Verbal and Written Communication
  • Critical Thinking
  • Organizational Skills

Languages

Spanish
Limited Working
American Sign Language
Limited Working

Timeline

Night Auditor/Front Desk Agent

Hilton Aventura Miami
08.2023 - 04.2024

Night Auditor

Hyatt Place Doral
02.2022 - 07.2023

Gallery Host

Hyatt Place Downtown West Palm Beach
10.2021 - 12.2021

Associate of Arts -

Palm Beach State College

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Virianna Gallardo