Viridia Zanzig
Continental Property Management
Colorado Springs,CO
2
Languages
3
Certification
10
Years of experience
Versatile property operations professional with experience in maintenance leadership, tenant screening, and leasing support. Known for strong team leadership, conflict management, and customer engagement, with a focus on lowering vacancy, improving service response, and keeping properties ready for occupancy.
Work History
Lead Service Technician
2 Years 3 Months- Managed maintenance projects and led team to address community needs, enhancing service efficiency
- Coordinated technicians' schedules for make-readies and service requests, ensuring timely execution of preventive work
- Ordered parts and supplies and submitted WTN's to maintain inventory and support repairs
- Inspected units before and after occupancy to verify condition and readiness
- Facilitated successful leasing transactions to maximize occupancy and de‑escalated resident complaints to reach acceptable resolutions
- Closed leasing opportunities and de‑escalated resident complaints to reach acceptable resolutions
- Processed applications and performed background and credit checks to qualify tenants
- Followed Fair Housing guidelines to ensure equitable treatment of residents and prospects
- Created promotional materials to advertise available units and increase prospect interest
- Implemented marketing tactics that attracted prospects and lowered vacancy duration
- Documented tenant information in management software for accurate records and leasing activity in property management software
- Conducted property tours showcasing units and amenities to convert prospects into residents
Maintenance Technician
2 Years- Diagnosed mechanical and electrical failures and executed repairs to restore system function
- Maintained grounds and building exterior through regular trash removal and landscaping to enhance curb appeal
- Troubleshot plumbing, electrical and appliance faults to restore resident services promptly
- Conducted move-in and move-out inspections to document damage and expedite unit readiness
- Diagnosed mechanical and electrical failures and executed repairs to restore system functionality for resident comfort
- Organized and tracked tool and equipment inventory to ensure timely availability of parts for efficient repairs
- Monitored and maintained pool, laundry and office areas, addressing cleaning and repair needs
- Organized and tracked tool and equipment inventory to ensure parts availability for repairs
- Followed OSHA protocols and promoted safe work practices to minimize onsite hazards
- Performed parking lot repairs to maintain safe vehicle and pedestrian access
Facilities Technician
7 Years 11 Months- Identified and resolved problems using initiative and sound judgment.
- Documented and resolved customer service issues to enhance customer satisfaction.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Provided exceptional customer service to strengthen relationships and ensure positive experiences.
- Pruned excess branches and chained trunks to prevent issues with established trees.
- Utilized various gardening tools and equipment for maintenance tasks.
- Boosted lawn and plant health by applying fertilizers.
- Kept lawns attractive and healthy with regular mowing and watering.
Education
High School Diploma
Skills
Property Inspection
Building Maintenance
Tenant Screening
Service Coordination
Project Management
Promotional Campaigns
Market Research
CRM Software
Problem Solving
Conflict management
Crisis Management
Time Management
Team Leadership
Customer Engagement
Interpersonal Skills
Creative Thinking
Community Engagement
Certification
- CPO - Pool and Hot Tub Alliance
- EPA 608 Universal - ESCO Institute
- Backflow Tester 5110 - ASSE
Languages
Spanish
Elementary
American Sign Language
Limited Working
Timeline
Lead Service Technician
Continental Property Management
07.2024 - CurrentRead More
Maintenance Technician
Crowne Partners
05.2022 - 05.2024Read More
Facilities Technician
Widefield School District 3
06.2016 - 05.2024Read More
Wideifeld School District 3
High School Diploma
Read More