Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Viridiana Adame

Nashville,TN

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Transporter

Vanderbilt Temporary Services
Nashville, Tennessee
09.2024 - Current
  • Greeted and assisted patients in wheelchairs to their appointments.
  • Followed all safety guidelines while transporting patients in a wheelchair.
  • If needed, help patients with directions to their clinic appointments.
  • Clean and sanitize every wheelchair after patients use it.
  • Answer transport calls as soon as they come.

Front of House Employee

Signature Cleaners
Hendersonville, Tennessee
10.2022 - 09.2024
  • Performed opening and closing duties such as counting money, organizing supplies.
  • Provided customers with information about pricing, payment options and special offers available.
  • Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
  • Maintained customer service standards by greeting and assisting customers with their orders.

Front of House Employee

Prince's Hot Chicken
Nashville, TN
03.2022 - 05.2024
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored inventory of front-of-house supplies and placed orders as necessary.
  • Checked food quality regularly before serving it to customers.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.

Front of House Employee

Slim Chickens
Hendersonville, Tennessee
05.2020 - 05.2023
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Adhered to all health code regulations when handling food items or beverages.
  • Cross-trained in other areas such as kitchen duties or preparation if needed.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Ensured compliance with health and safety regulations within the kitchen environment.

Front of House Employee

Panera Bread
Nashville, TN
12.2018 - 08.2020
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Provided take-out services to customers who preferred to dine offsite.
  • Worked with managers to report and resolve customer issues or concerns.

Front of House Employee

Chick-fil-A
Hendersonville, TN
06.2017 - 12.2018
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Greeted customers and provided friendly customer service.

Education

Associate of Applied Science - Business Marketing

Volunteer State Community College
Gallatin, TN
05-2023

High School Diploma -

Hunter Lane High School
Nashville, TN
05-2020

BBA - Marketing

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Customer service
  • Visitor assistance
  • Team collaboration
  • Problem-solving
  • Cross-training
  • Sanitation practices
  • Professionalism and ethics
  • Time management

Languages

Spanish
Native/ Bilingual

Certification

  • Certifications in Entrepreneurship

Accomplishments

  • Made the Honors Society in college
  • Made the Dean list for fall semester of 2024

Timeline

Patient Transporter

Vanderbilt Temporary Services
09.2024 - Current

Front of House Employee

Signature Cleaners
10.2022 - 09.2024

Front of House Employee

Prince's Hot Chicken
03.2022 - 05.2024

Front of House Employee

Slim Chickens
05.2020 - 05.2023

Front of House Employee

Panera Bread
12.2018 - 08.2020

Front of House Employee

Chick-fil-A
06.2017 - 12.2018

Associate of Applied Science - Business Marketing

Volunteer State Community College

High School Diploma -

Hunter Lane High School

BBA - Marketing

Middle Tennessee State University

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Viridiana Adame