Viridiana Adame
Nashville,TN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Transporter
Vanderbilt Temporary Services
Nashville, Tennessee
09.2024 - Current
- Greeted and assisted patients in wheelchairs to their appointments.
- Followed all safety guidelines while transporting patients in a wheelchair.
- If needed, help patients with directions to their clinic appointments.
- Clean and sanitize every wheelchair after patients use it.
- Answer transport calls as soon as they come.
Front of House Employee
Signature Cleaners
Hendersonville, Tennessee
10.2022 - 09.2024
- Performed opening and closing duties such as counting money, organizing supplies.
- Provided customers with information about pricing, payment options and special offers available.
- Inspected finished items for stains, tears or other imperfections before packaging them for delivery.
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.
- Maintained customer service standards by greeting and assisting customers with their orders.
Front of House Employee
Prince's Hot Chicken
Nashville, TN
03.2022 - 05.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Checked food quality regularly before serving it to customers.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
Front of House Employee
Slim Chickens
Hendersonville, Tennessee
05.2020 - 05.2023
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Adhered to all health code regulations when handling food items or beverages.
- Cross-trained in other areas such as kitchen duties or preparation if needed.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Ensured compliance with health and safety regulations within the kitchen environment.
Front of House Employee
Panera Bread
Nashville, TN
12.2018 - 08.2020
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Explained menu items, took orders and delivered food courses according to instruction.
- Provided take-out services to customers who preferred to dine offsite.
- Worked with managers to report and resolve customer issues or concerns.
Front of House Employee
Chick-fil-A
Hendersonville, TN
06.2017 - 12.2018
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Greeted customers and provided friendly customer service.
Education
Associate of Applied Science - Business Marketing
Volunteer State Community College
Gallatin, TN05-2023
High School Diploma -
Hunter Lane High School
Nashville, TN05-2020
BBA - Marketing
Middle Tennessee State University
Murfreesboro, TNSkills
- Customer service
- Visitor assistance
- Team collaboration
- Problem-solving
- Cross-training
- Sanitation practices
- Professionalism and ethics
- Time management
Languages
Spanish
Native/ Bilingual
Certification
- Certifications in Entrepreneurship
Accomplishments
- Made the Honors Society in college
- Made the Dean list for fall semester of 2024
Timeline
Patient Transporter
Vanderbilt Temporary Services
09.2024 - Current
Front of House Employee
Signature Cleaners
10.2022 - 09.2024
Front of House Employee
Prince's Hot Chicken
03.2022 - 05.2024
Front of House Employee
Slim Chickens
05.2020 - 05.2023
Front of House Employee
Panera Bread
12.2018 - 08.2020
Front of House Employee
Chick-fil-A
06.2017 - 12.2018
Associate of Applied Science - Business Marketing
Volunteer State Community College
High School Diploma -
Hunter Lane High School
BBA - Marketing
Middle Tennessee State University
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