Viridiana Alejandra Salais
Rifle
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Contact Center
FirstBank
02.2022 - Current
- Assist customers with general or complex banking inquiries over the phone
- Provide exceptional customer service
- Research customer issues and concerns
Branch Manager
FirstBank
04.2020 - Current
- Prepares and conducts employee reviews including disciplinary notices
- Oversee hiring and placement of staff
- Oversee Human Resources decisions including hiring and terminations
- Oversee management reporting and data tracking
- Oversee high risk process
- Approves high risk transactions
- Leader to other market supervisors
Assistant Branch Manager
FirstBank
04.2018 - 06.2018
- Resolves escalated customer issues and complaints
- Oversee hiring and placement
- Ensure operations are compliant with regulations and internal policies
- Oversee branch security and safety
- Ensures professional development of staff
Assistant Operations Supervisor
FirstBank
04.2017 - 04.2018
- Open and closes the bank
- Oversees the accuracy and adherence to policies and procedures
- Comprehend and counsel others on relevant laws and regulations
- Identify and reduce fraudulent transactions and activity
- Motivates and leads a team to achieve sales, service and performance goals
Lead New Accounts Representative
FirstBank
09.2016 - 04.2017
- Serve as a lead resource for the branch
- Approved transactions up to a specified limit
- Coach and mentor employees
- Provide support and back-up to all operational departments
Bank Teller
FirstBank
03.2014 - 09.2016
- Balanced cash drawer daily
- Processed customer transactions
- Assist customers with a wide range of inquiries and requests
- Sell bank products and meet company goals
Education
High School Diploma -
Roaring Fork High School
Carbondale, Colorado05.2011
Colorado Technical University
Colorado Springs, CO05.2025
Skills
- Bi-lingual
- Attention to Detail
- Staff Management
- Performance Evaluations
- Positive Attitude
- Operations Management
- Sales Management
- Customer Service
- Goal Oriented
- Team Leadership
- Staff Training and Development
Timeline
Contact Center
FirstBank
02.2022 - Current
Branch Manager
FirstBank
04.2020 - Current
Assistant Branch Manager
FirstBank
04.2018 - 06.2018
Assistant Operations Supervisor
FirstBank
04.2017 - 04.2018
Lead New Accounts Representative
FirstBank
09.2016 - 04.2017
Bank Teller
FirstBank
03.2014 - 09.2016
High School Diploma -
Roaring Fork High School
Colorado Technical University
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