Viridiana Castaneda
Las Vegas
Summary
Proven leader in the hospitality sector, adept at staff training and development with a strong work ethic, showcased at The Bedford by Martha Stewart. Excelled in enhancing customer satisfaction and maintaining food safety compliance. Demonstrated exceptional multitasking and stress tolerance, significantly improving team performance and service quality. Customer service professional with 13 years of experience providing professional service and attention to customers, plus a proven track record of providing quick and friendly assistance.
Overview
11
11
years of professional experience
Work History
Gourmet Food Server
The Bedford By Martha Stewart
06.2023 - Current
- Trained new servers in menu knowledge, customer service techniques, and company policies to ensure a consistent level of quality across all team members.
- Stayed current on industry trends through ongoing education in fine dining etiquette, gourmet cuisine innovations, and regional wine characteristics.
- Resolved customer issues promptly and professionally to maintain positive relationships with patrons and encourage repeat business.
- Exhibited exceptional multitasking abilities by simultaneously managing multiple tables with varied dining preferences and needs.
Food Server
Nine Fine Irishmen
02.2023 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Food Server
Cafe Americano at Caesars Palace
03.2013 - 02.2023
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the restaurant's cuisine.
- Handled patrons inquiries, answered questions, and resolved problems in a timely manner.
- Followed up with kitchen staff to ensure high-quality service and minimize complaints.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
Manager
Las Tarascas Michoacanas
06.2015 - 09.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Las Vegas Highschool
Las Vegas06.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Stress Tolerance
- Food Safety Compliance
- Attention to Detail
- Multitasking
- Staff Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Gourmet Food Server
The Bedford By Martha Stewart
06.2023 - Current
Food Server
Nine Fine Irishmen
02.2023 - Current
Manager
Las Tarascas Michoacanas
06.2015 - 09.2016
Food Server
Cafe Americano at Caesars Palace
03.2013 - 02.2023
High School Diploma -
Las Vegas Highschool
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