Viridiana Ceron Saucedo

• Managed detailed job schedules for structural steel projects based on client specifications and fabrication timelines.
• Coordinate with shop floor, project managers and clients to ensure schedule alignment
• Created accurate quotes and prepared detailed invoices based on project scope materials and labor cost
• Track and adjust schedules based on material delivery, changes in scope, or field conditions.
• Answered phone calls and delivered messages to staff
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained organized project files and documentation
• Delivery of material to clients

• Coordinate scheduling for vehicle drop-offs, repairs, and pickups, optimizing shop workflow and minimizing delays
• Manage incoming calls, emails, and office correspondence
• Support the office team with general administrative duties, including filing, data entry, supply ordering, and maintaining a clean, organized front office.
• Reconcile daily financial transactions, process credit card payments, issue receipts, and balance the cash drawer.
• Greet customers in person and over the phone, providing professional and courteous service while collecting and entering vehicle and insurance information
• Track inventory and order office supplies, shop materials, and parts to support technicians and ensure uninterrupted workflow.
  

• Proactively arranged shift coverage when employees called out or were absent, contacting available staff, adjusting schedules, and coordinating with area managers to prevent service gaps.
• Provided bilingual support to field and janitorial staff across multiple store locations , assisting employees in Spanish and English with HR inquiries, scheduling, payroll and concerns
• Coordinated travel and lodging arrangements for area managers, Including booking hotels and confirming accomodations.
• Maintained accurate documentation of absences, shift changes, and replacement assignments to ensure proper payroll processing and accountability.
• Responded to high volumes of employee calls and messages daily, resolving time sensitive issues such as shift changes, supply needs or onsite access.

• Assisted customers with product selection, payment options and financing applications through store- affiliated lenders
• Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
• Coordinated with warehouse and team to ensure on-time deliveries and resolve fulfillment issues.
• Closed daily register, counted cash, processed credit card totals and submitted accurate end of sales reports
• Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.

References

Upon request