Viridiana Garcia Mendoza
Stanton,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Service Champions Heating And Air Conditioning
01.2022 - 05.2023
- Generated proposals for clients by communicating Service Champions value proposition.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Deliver sales results that meet and or exceed sales goals. Achieved 200k sales quota every month.
Lead Coordination/Administrative Assistant
Service Champions Heating And Air Conditioning
09.2020 - 01.2022
- Acted as first point of contact and set appointments for prospective clients.
- Assessed customer needs and responded to customer emails and calls.
- Operated multi-line telephone system to independently handle over 150 calls each day.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and responded to customer requests via Home Advisor, Yelp, Angie's List, Modernized Leads, emails, telephone calls.
Quality Control Coordinator
Service Champions Heating & Air
09.2015 - 12.2019
- Assisted with quality control call audits 30 loan agents.
- Participate in design of call monitoring formats and quality standards
- Use quality monitoring data management system to compile and track performance at team and individual level.
- Provide feedback to call center team leaders and managers. Prepare and analyzes internal reports for management staff review.
Quality Control Auditor
Loanme Inc.
09.2015 - 12.2019
- Participated in internal calibrations with Quality and Operations and ensured consistent scoring.
- Communicated with center leadership and Corporate Customer Service Team and socialized call center performance and observed performance gaps.
- Design training sessions for new employees and educate on technical aspects, communication skills, application of knowledge, problem-solving abilities.
- Verify compliance of call center activities with prescribed rules and regulation, and take corrective measures in case of discrepancies.
- Monitor calls for 30 loan agents and ensure addressing of customers' complaints as per set protocols
- Conduct coaching sessions with associates and provide feedback addressing client service performance, product knowledge and call productivity
Service Desk Associate/Cashier
The Home Depot
02.2014 - 01.2016
- Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
- Awarded top performer for credit card subscriptions in district.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Managed wide variety of customer service and administrative tasks to resolve customer issues as quickly and efficiently
- Processed POS transactions, including checks, cash and credit purchases or refund.
Server/Host
Sizzler Restaurant
10.2009 - 02.2014
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
No Degree -
Fullerton College
Fullerton, CAGED -
Magnolia High School
Anaheim, CA06.2008
Skills
- Service Titan
- Yelp
- Home advisor
- Angie’s list
- Modernized leads
- Sales Goals
- Customer Accounts Management
- Microsoft word
- Excel
- Communication and leadership
- Appointment Scheduling
- Outlook
- Quality assurance
- Customer Service
- Data Entry
- Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Service Champions Heating And Air Conditioning
01.2022 - 05.2023
Lead Coordination/Administrative Assistant
Service Champions Heating And Air Conditioning
09.2020 - 01.2022
Quality Control Coordinator
Service Champions Heating & Air
09.2015 - 12.2019
Quality Control Auditor
Loanme Inc.
09.2015 - 12.2019
Service Desk Associate/Cashier
The Home Depot
02.2014 - 01.2016
Server/Host
Sizzler Restaurant
10.2009 - 02.2014
No Degree -
Fullerton College
GED -
Magnolia High School
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