Viridiana Gracia Bermudez
Ariton
Summary
Skilled Personal Banker with effective background in financial services industry. Noted for strong client service skills, ability to assess customer needs and tailor banking solutions accordingly. Demonstrates prowess in cross-selling banking products and services, establishing long term client relationships, and contributing to business growth. Committed to maintaining up-to-date knowledge on banking products, trends, and regulations.
Overview
14
14
years of professional experience
Work History
Associate Personal Banker
Wells Fargo
Ozark
10.2025 - Current
- Educated clients on banking products, services, and digital tools.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved client inquiries and issues promptly to maintain positive experiences.
- Responded promptly to customer emails, phone calls and requests for information.
- Processed transactions accurately and efficiently in compliance with regulations.
- Followed operational standards, promoting security, risk management and compliance.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Bank Teller
Wells Fargo
Ozark
12.2022 - 10.2025
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balanced cash drawer and maintained full accountability for assigned cash on hand.
- Welcomed customers with a friendly smile to enhance their experience. with professionalism and friendly and courteous demeanor.
- Resolved customer complaints promptly, ensuring satisfaction and maintaining professionalism.
- Answered customer questions regarding account information, transaction processing and fees.
- Performed daily balancing of cash drawer and ensured accuracy of all bank documents.
- Cultivated strong customer relationships, encouraging repeat business and loyalty.
Front Desk Secretary
River City Tax
Troy
02.2018 - 05.2018
- Executed various tasks as directed by supervisor to support team operations.
- Greeted customers and answered incoming calls with a professional demeanor.
- Utilized excellent written and verbal communication skills when interacting with customers or employees in person or via telephone call or email correspondence.
- Maintained organization and cleanliness of reception area to create welcoming environment for visitors.
- Organized the reception area and kept it clean at all times.
- Welcomed customers and handled incoming calls with professionalism to ensure positive first impressions.
- Managed multiple tasks simultaneously while ensuring accuracy and confidentiality of documents.
- Executed additional tasks from supervisor or manager.
Insurance Sales Agent
Trae Avant State Farm
Ozark
06.2017 - 02.2018
- Built trust with potential clients through effective communication, leading to successful deal closures.
- Utilized effective communication skills to build trust with potential clients and close deals.
- Delivered client-focused solutions to create long-lasting relationships.
- Generated new sales and retained existing members, expanding book of business through diverse product offerings.
- Created long-lasting relationships by delivering tailored client-focused insurance solutions.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Built relationships with potential clients to increase sales.
- Developed rapport with potential clients to enhance sales opportunities. with potential clients to increase sales.
- Attended training sessions regularly to stay informed about changes in the industry regulations.
Cashier Specialist
La Duena Meat Market & Grocery
Mission
01.2014 - 08.2014
- Demonstrated ability to accurately operate cash registers and credit card machines.
- Delivered exceptional customer service by welcoming customers, addressing inquiries, and expressing gratitude.
- Balanced the daily register drawers and ensured accuracy of all funds received.
- Utilized strong problem-solving skills to resolve customer complaints quickly and efficiently.
- Resolved customer complaints swiftly through effective problem-solving skills to enhance customer satisfaction.
- Exhibited professionalism in all customer interactions to foster positive relationships.
Cashier Specialist
T-Rey Meat Market
Mission
07.2012 - 04.2013
- Provided excellent customer service by welcoming, addressing inquiries, and thanking customers.
- Delivered excellent customer service by welcoming customers, addressing inquiries, and expressing gratitude.
- Balanced the daily register drawers and ensured accuracy of all funds received.
- Balanced daily register drawers, ensuring accuracy of all funds received to maintain financial integrity.
- Adhered to company policies and procedures regarding refunds, exchanges, returns.
- Communicated effectively with other team members to ensure smooth operations.
- Performed opening and closing duties such as counting money, organizing drawers.
- Executed opening and closing duties, including counting money and organizing drawers for efficient operations.
Education
HIGH SCHOOL DIPLOMA -
Juarez-Lincoln High School
Mission, TXSkills
- Teller Transactions
- Money Handling
- Cash Counting
- Reconciling Cash Drawers
- Fraud Prevention
- Customer Acquisition
- Cross-Selling Techniques
- Account maintenance
- Phone Inquiries
- Bilingual English/Spanish
- Verbal and written communication
- Relationship management
Languages
- Spanish, Bilingual
- English, Bilingual
Timeline
Associate Personal Banker
Wells Fargo
10.2025 - Current
Bank Teller
Wells Fargo
12.2022 - 10.2025
Front Desk Secretary
River City Tax
02.2018 - 05.2018
Insurance Sales Agent
Trae Avant State Farm
06.2017 - 02.2018
Cashier Specialist
La Duena Meat Market & Grocery
01.2014 - 08.2014
Cashier Specialist
T-Rey Meat Market
07.2012 - 04.2013
HIGH SCHOOL DIPLOMA -
Juarez-Lincoln High School