VIRIDIANA GUTIERREZ-CRUZ
San Antonio,TX
Summary
I would like to go back to school to get a business administration degree
Overview
17
17
years of professional experience
Work History
Key Holder
DXL, Destination XL
San Antonio, TX
12.2021 - Current
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Custodian Supervisor
Professional Quality Cleaning services
San Antonio, TX
03.2007 - Current
- Assigned specific tasks to individual team members and evaluated performance.
- Standardized purchase of all equipment, tools and supplies to control costs.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Managed team of employees, daily progress reports and overall project planning.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
OUTBOUND TEAM LEADER/DC MANAGER ASSISTANT
A'GACI
San Antonio, TX
09.2014 - 08.2019
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment
- Pack, seal, label, and postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
- On the last 5 years I was fully responsible for over 25 members in the outbound/shipping department, during our peek seasons i got to manage 70 members.
- Part of my responsibilities were to keep the production high to ensure the product hit the stores in a timely manner we worked based on weekly budgets between 2-5 millions depending on the season.
- Performed audits of backstock areas to check inventory, keeping inventory accurate was #1 priority.
- I was responsibility of locking the warehouse every 3 weeks if my team was schedule to work on the weekends I was also responsible to open the warehouse.
FRONT OFFICE ASSISTANT
A'GACI
San Antonio, TX
08.2013 - 09.2014
- Created UPS reports, send the invoice to the stores of how much product there were expecting each day. I was also in charge of falling claims of the lost or damaged product
- Creating reports and checking the inventory
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained office security by following safety procedures and controlling access via reception desk.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Clerk
OUTBOUND, A'GACI
San Antonio, TX
01.2008 - 06.2013
- Print the distros (orders)
- pull and pack cloths, shoes, accessories and makeup
- Verify and count total units received
- make correction of discrepancies.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
Education
High School Diploma -
LANIER HIGH SCHOOL
05.2002
Skills
- Bilingual
- Computer knowledge
- Sales Leadership
- Merchandise Quality Assurance
- Delegation and Supervision
- Staff Coaching and Training
- Inventory Management
- Decision Making
- Cash Handling and Reconciliation
- Retail Operations
- Mixing Cleaning Chemicals
- Facility and Site Cleaning
- Multitasking and Prioritization
- Cleaning and Sanitizing
References
REFERENCES
References available upon request
Timeline
Key Holder
DXL, Destination XL
12.2021 - Current
OUTBOUND TEAM LEADER/DC MANAGER ASSISTANT
A'GACI
09.2014 - 08.2019
FRONT OFFICE ASSISTANT
A'GACI
08.2013 - 09.2014
Clerk
OUTBOUND, A'GACI
01.2008 - 06.2013
Custodian Supervisor
Professional Quality Cleaning services
03.2007 - Current
High School Diploma -
LANIER HIGH SCHOOL
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