Viridiana Hernandez
Yakima,WA
Summary
Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Riverbend Family Dentistry
02.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Medical Receptionist
Summitview Urgent Care
04.2023 - 04.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed medical insurance claims and payments.
McDonalds Crew
G&J Unlimited LLC
09.2017 - 01.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Trained newly hired employees on routine tasks and customer service.
- Processed orders on POS system and accepted cash and charge payments.
Education
High School Diploma -
Naches Valley High School
06.2017
Skills
- Insurance Verification
- Payment Collection
- HIPAA Compliance
- Medical Office Administration
- Patient Scheduling
- HIPAA Guidelines
- Front Desk Operations
- Multitasking
- Telephone Etiquette
- Documentation
- Insurance Claims
- Patient Registration
- Microsoft Office
- Customer Service
Certification
Food Handlers Permit
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Riverbend Family Dentistry
02.2024 - Current
Medical Receptionist
Summitview Urgent Care
04.2023 - 04.2024
McDonalds Crew
G&J Unlimited LLC
09.2017 - 01.2024
Food Handlers Permit
High School Diploma -
Naches Valley High School
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