Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viridiana Longoria

Brownsville,TX

Summary

Experienced Customer Service Representative with 5 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

8
8
years of professional experience

Work History

Youth Care Worker Relief

Southwest Key
09.2022 - 11.2022
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.

Rehabilitation Aide

New Awakenings
06.2022 - 09.2022
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Assisted patients during ambulation to prevent injuries.
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Administered structured activities to socialize patients.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.

Production Assistant

Triple D Orchards
06.2014 - 08.2021
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Communicated with other crew members via walkie-talkies to coordinate production activities.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.

Customer Service Representative

Maximus
09.2018 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Certificate - Medical Billing And Coding

Southern Careers Institute
Brownsville
06.2014

GED -

State of Oklahoma Department of Education
Oklahoma City, OK
12.2003

Skills

  • Youth Supervision
  • Records Maintenance
  • Assess Students
  • Phone Inquiries
  • Crisis Situations
  • Safety Protocols
  • Standardized Assessment
  • HIPAA Regulations

Timeline

Youth Care Worker Relief

Southwest Key
09.2022 - 11.2022

Rehabilitation Aide

New Awakenings
06.2022 - 09.2022

Customer Service Representative

Maximus
09.2018 - 04.2020

Production Assistant

Triple D Orchards
06.2014 - 08.2021

Certificate - Medical Billing And Coding

Southern Careers Institute

GED -

State of Oklahoma Department of Education

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Viridiana Longoria