Viridiana Medina
Greensboro,NC
Summary
Versatile and results-driven professional with extensive experience across various roles, notably as a Lens Technician at Essilorusa Southern Optical. Excelled in customer service and problem-solving, enhancing operational efficiency and customer satisfaction. Demonstrated adaptability and bilingual proficiency, contributing to a 45% sales increase at Boost Mobile Authorized Retailer. Expert in team leadership and Microsoft Office.
Skilled Lens Technician with background in optical manufacturing and vision correction. Experience includes lens crafting, designing eyewear based on prescription needs, and troubleshooting lens machinery. Strong skills in precision workmanship, quality control, and customer service. Instrumental in improving operational efficiency and delivering optimal visual solutions to patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lens Technician
Essilorusa Southern Optical
Greensboro, US
01.2021 - 10.2024
- Production associate averaging 300 completed and verified prescriptions
- Pulling left and right Single vision and bifocal lenses
- Working with various different len materials, organizing and multitasking to make sure jobs are complete and sent on their way to customers
- Received and evaluated customer orders for lenses, frames, and other optical products.
- Troubleshot technical problems related to machines used in the lens fabrication process.
- Trained new employees on how to operate machinery safely and efficiently.
Office Secretary
Manillas Remodeling INC.
Greensboro, NC
01.2021 - 05.2024
- Organized and maintained filing systems, both electronically and manually.
- Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Assisted with the preparation of reports using data from various sources such as spreadsheets and databases.
- Processed payroll information according to established procedures.
- Created and updated spreadsheets to track and report data.
- Assisted with accounts receivable and accounts payable functions.
- Compiled invoice information, including customer name, product or service purchased, cost and date of purchase.
- Monitored payments due from customers and contacted delinquent payers by telephone and email.
- Assisted with the preparation of customer statements and invoices.
- Processed credit card payments for customers' convenience.
Server
Elizabeth's Pizza
Greensboro, US
06.2019 - 03.2021
Call Center Representative
Adecco
Greensboro, NC
08.2020 - 12.2020
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Made outbound sales calls to potential customers to promote products and services.
Car Auction Driver
GAA
Greensboro, US
02.2020 - 12.2020
- Driving 50+ action cars daily from point A to point B
- Whenever needed taking 20+ pictures of various car models
- Drove truck to auctions throughout the area and loaded and unloaded merchandise for sale.
- Maintained a clean driving record in accordance with company policies.
Sales Associate
Boost Mobile Authorized Retailer
Greensboro, US
01.2017 - 12.2019
- Helped an average of 70+ customers per day to provide phone services requested and responding to inquiries and finding products in store and online
- Assisted team members when necessary in handling cash registers and organizing inventory, labeling products, unloading merchandise and cleaning up
- Recommended better merchandise display to management, which was implemented and resulted in 45% improve sales
- Aided spanish-speaking customers, increasing repeat and loyal customers by 30%
Server
Santa Fe
Greensboro, US
04.2017 - 06.2019
- Company Overview: Greensboro NC - Restaurant
- Attending on average 200+ guest a day, cleaned tables and floors of dining area, ensuring that customers had a pleasant hygienic dining experience
- Trained 6+ new host and waiters in providing excellent customer service and conflict resolution techniques
- Hugely fast past and multitasking along with providing marvelous service to customers
- Maintaining skilful and admirable stamina during 12+ hour shifts
- Greensboro NC - Restaurant
Education
High School Diploma -
Ben L Smith High School
Greensboro, NC06.2018
Skills
- Customer service
- Problem solving
- Team leadership
- Bilingual (English and Spanish)
- Collaboration
- Adaptability
- Memory skills
- Conflict Management
- Host/Hostess
- Organizational Skills
- Time Management
- Cash Handling
- Microsoft Office
- POS
- Cashiering
- Communication Skills
- Microsoft Powerpoint
- Upselling
- Management
- Sales
- Verbal communication
- Organized
- Collaborative
- Patient
- Lab Safety Procedures
- Hardware and Software Troubleshooting
- Advanced [Technology] knowledge
- Document Management
- Billing statement management
- Billing statement review
- Collections duties
- A/P and A/R expertise
Certification
Driver's License
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Secretary
Manillas Remodeling INC.
01.2021 - 05.2024
Lens Technician
Essilorusa Southern Optical
01.2021 - 10.2024
Call Center Representative
Adecco
08.2020 - 12.2020
Car Auction Driver
GAA
02.2020 - 12.2020
Server
Elizabeth's Pizza
06.2019 - 03.2021
Server
Santa Fe
04.2017 - 06.2019
Sales Associate
Boost Mobile Authorized Retailer
01.2017 - 12.2019
High School Diploma -
Ben L Smith High School