Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viridiana Michaca

Pasadena,TX

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

3
3
years of professional experience

Work History

Receptionist

Holiday Inn Hotel
02.2023 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Cashier

El Rancho Supermercado
06.2021 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Team Member

KFC
03.2020 - 06.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

Career & Technical High School
Houston
05.2022

Skills

  • Meeting Preparation
  • Database Administration
  • Data Inputting
  • Impression Taking
  • Office Administration
  • Greeting and Seating Clients
  • Visitor Check-In
  • Performance Improvement
  • Time Management
  • Telephone Skills
  • Confirming Transactions
  • Appointment Booking
  • Legal Document Preparation
  • Business Administration
  • Prioritization
  • Organization Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

Holiday Inn Hotel
02.2023 - 06.2023

Cashier

El Rancho Supermercado
06.2021 - 06.2022

Team Member

KFC
03.2020 - 06.2021

High School Diploma -

Career & Technical High School

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Viridiana Michaca