Viridiana Miranda
Pasco,WA
Summary
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Sales Associate
Potandon Produce
Pasco, WA
03.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Lead Project Coordinator
Solgen Power
Pasco, WA
02.2022 - 03.2023
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Completed timely changes and updates to schedules in central scheduling system.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Developed effective scheduling processes to achieve production objectives.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Used daily system logs to document production information, discussing issues with management.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
Customer Support Representative
Solgen Power
Pasco, WA
09.2021 - 02.2022
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Shared detailed information regarding options to help customers make decisions.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Troubleshot, resolved or escalated technical issues based on individual customers' needs.
Service Administrator
Lithia CJDRF of Tri, Cities
Kennewick, WA
05.2019 - 09.2021
- Rental Agent/ Loaning out vehicles
- Workbook-End of shift
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Answered phones for main switchboard to assist operator and facilitate smooth communications.
- Contacted customer service manager for critical issues needing immediate attention.
- Brainstormed with other customer service personnel to determine ways to reduce service issues and eliminate keying errors.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Created and emailed Invoices
- Spoke with customers and assisted with scheduling their maintenance and repairs
- Filing of work orders
- Clerical duties
Education
Chiawana High School
06.2016
Skills
- Call Center Operations
- Service desk support
- Microsoft Office
- Organizational skills
- People skills
- Project planning
- Office equipment operations
- Meticulous and organized
- Multi-line telephone skills
- Organization and efficiency
- Data entry
- PC proficient
- Multitasking and prioritization
Additional Information
- To work in a position where I can improve my skills while contributing to the company.
Timeline
Sales Associate
Potandon Produce
03.2023 - Current
Lead Project Coordinator
Solgen Power
02.2022 - 03.2023
Customer Support Representative
Solgen Power
09.2021 - 02.2022
Service Administrator
Lithia CJDRF of Tri, Cities
05.2019 - 09.2021
Chiawana High School
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