Microsoft
Viridiana Montes Vega
San Diego,CA
Summary
An intuitive sales professional with a deep understanding of customer needs and effective sales strategies aimed at expanding and retaining client bases. A creative designer known for crafting distinctive looks that instill customer trust. A reliable and organized individual adept at juggling multiple tasks with a positive demeanor. Eager to shoulder additional responsibilities in pursuit of team objectives. A highly skilled makeup artist and educator well-versed in the essential qualities for success. Proficient in prioritizing tasks and delivering exceptional customer service. Ready to utilize acquired training and experience to tackle fresh professional endeavors.
Overview
14
14
years of professional experience
Work History
Sales and Market Education Expert
Summer Fridays
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Planning events and backstage trainings, leading the events with great excitement and positive results for sales.
- Work with operations to help with maintenance, ordering damaged parts and latest updates, while also supporting with stock updates.
- Grew business 29% in 6 months.
- Met goals and maintained SPH of $210/hours, San Diego is the highest average rank in the territory, handling a total of 11 stores.
- Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Makeup Artist Freelancer
Anastasia Beverly Hills
10.2023 - 01.2024
- Demonstrated and explained use of different beauty products to educate customers.
- Increased monthly revenue through upselling additional services or retail products during the holiday season.
- Enhanced the shopping experience by curating a visually appealing retail environment that showcased products effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales and Education Market Trainer
ILIA Beauty
01.2023 - 09.2023
- Met sales goals, supporting events and teaching beauty advisor at Sephora.
- Answered customer questions about products and services, helped locate merchandise, teach best ways to apply makeup and easy techniques to them.
- Maintained counter and display areas for cleanliness and organization.
- Managed to teach all beauty and skincare advisors coaching, training, and performance improvement actions.
Beauty Consultant
Givenchy
08.2022 - 01.2023
- Demonstrated and explained use of different beauty products to educate customers.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased revenue through effective customer service and inventory management.
Beauty Advisor
Sephora
08.2017 - 03.2020
- Applied makeup in accordance with clothing style.
- Scheduled onsite and offsite makeup appointments for clientele.
- Conducted consultations to understand client's desired look.
- Sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Order Management Specialist
Plantronics
04.2010 - 10.2015
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Medical Administration Assistant - Medical
Pima Medical Institute
San Diego, CA12-2021
Skills
- Sales proficiency
- Retail background
- Relationship building and management
- Makeup application
- Microsoft applications proficiency
- Customer consultation
- Goal-setting
- Employee training
- Training program development
- Teamwork and Collaboration
- Flexible and Adaptable
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Fluent Bilingualism
- Customer Assistance
- Retail Sales
- Product Knowledge
Software
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales and Market Education Expert
Summer Fridays
02.2024 - Current
Makeup Artist Freelancer
Anastasia Beverly Hills
10.2023 - 01.2024
Sales and Education Market Trainer
ILIA Beauty
01.2023 - 09.2023
Beauty Consultant
Givenchy
08.2022 - 01.2023
Beauty Advisor
Sephora
08.2017 - 03.2020
Order Management Specialist
Plantronics
04.2010 - 10.2015
Medical Administration Assistant - Medical
Pima Medical Institute
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