Viridiana Musgrave

• Developed kitchen staff through training, disciplinary action, and performance reviews.
• Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
• Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
• Pitched in to work line during busy periods or in place of sick employees.
• Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Developed new culinary programs that increased customer satisfaction and operational excellence levels.
• Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
• Oversaw food preparation and monitored safety protocols.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Purchased food and cultivated strong vendor relationships.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Maximized quality assurance by completing frequent line checks.
• Developed unique events and special promotions to drive sales.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Coordinated with catering staff to deliver food services for special events and functions.

Kept reception area clean and neat to give visitors positive first impression.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Answered central telephone system and directed calls accordingly.
• Answer telephone calls in a professional and courteous manner within a minimum number of rings.
  
  - Schedule appointments for builders in accordance with the established procedures.
  
  - Maintain office supplies and forms necessary to carry out front office activities.
  
  - Receive clients in a polite and courteous manner, offered coffee and beverages and escorted clients to conference room.
  
  - Be able to receive and convey messages either in writing, electronically, or verbally.
  
  - Assist builders and subcontractors in the completion of forms, explain the necessity of the forms as needed, and collect payments for services rendered.
  
  Kept inventory and negotiated wholesale prices for office supplies .
  
  - Scan documents, faxed documents, and file documents as needed.
  
  - Prepare proof of payment charts for the following day including subcontractor payroll and invoicing and updating credit accounts available for clients.
  
  Prepare documents for mailings as instructed.
  
  Maintain cleanliness in the individuals work area.
  
  Assists in maintaining the waiting and reception areas so that these areas are kept neat and clean and reported damage or additional maintenance as required in these areas.
  
  All other duties as assigned.
  
  Works excellent under little or no supervision
  
  Has exceptional multi tasking and organization skills
  
  Works outstanding under pressure
  
  Can manage a group of two to five people at one time.
  
  Is fluent in English and Spanish
  
  Has a sense of urgency to complete daily task
  
  Has outstanding time management skills.