Viridiana Navarrete
Orange ,CA
Summary
Dedicated housekeeping professional with extensive experience at Hersha Hospitality Management LP, recognized for streamlining processes and enhancing service efficiency. Skilled in floor cleaning and employee training, I consistently improved guest satisfaction through meticulous attention to detail and effective team collaboration, ensuring pristine environments and adherence to safety standards.
Professional cleaning expert with meticulous approach to cleanliness and sanitation. Known for consistently maintaining high standards of hygiene and effectively coordinating with team members to achieve optimal results. Reliable and adaptable, skilled in using various cleaning tools and products to meet changing demands.
Professional cleaner with strong focus on delivering high-quality results and maintaining cleanliness standards. Experience in using cleaning equipment and chemicals safely and efficiently. Known for collaborative team spirit, adaptability, and reliability. Skilled in maintaining both public and private spaces to ensure cleanliness and safety.
Overview
13
13
years of professional experience
Work History
Janitorial Cleaner
Peerless Management
08.2022 - 06.2025
- Operated cleaning equipment to maintain cleanliness and safety standards across facilities.
- Conducted regular inspections to ensure adherence to hygiene protocols and quality control.
- Assisted in training new staff on proper cleaning techniques and safety procedures.
- Managed inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to improve efficiency in cleaning processes and task completion.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Contributed to efficient operations by maintaining organized storage areas for janitorial supplies and equipment.
- Collaborated with maintenance teams to address minor repairs or report more significant issues promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Reported damages and hazardous conditions to management for further action.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Supervised supplies in inventory and submitted reorder requests.
Housekeeping Supervisor
Hersha Hospitality Management LP
04.2022 - 10.2023
- Streamlined housekeeping processes, reducing waste and improving service efficiency.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness and safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Supervisor
Embassy Suites by Hilton
05.2018 - 03.2021
- Supervised daily operations of housekeeping team, ensuring adherence to cleanliness and safety standards.
- Trained staff on effective cleaning techniques and proper use of equipment.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed and implemented efficient scheduling to optimize workforce productivity.
- Resolved guest complaints promptly, enhancing overall satisfaction with hotel services.
- Collaborated with other departments to coordinate timely room turnovers for new arrivals.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels at all times.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
Housekeeping Room Attendant
Courtyard by Marriott
12.2017 - 02.2018
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Cleaned and sanitized guest rooms following established hotel protocols.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
Housekeeping Room Attendant
Majestic Garden Hotel
03.2014 - 09.2017
- Cleaned and sanitized guest rooms following established hotel protocols.
- Inspected rooms for maintenance issues, reporting findings promptly to management.
- Replenished supplies and amenities to ensure guest satisfaction and comfort.
- Managed laundry operations, ensuring timely availability of clean linens and towels.
- Assisted in training new staff on cleaning procedures and hotel standards.
- Collaborated with team members to uphold high cleanliness standards throughout the hotel.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Washed and put away kitchen dishes, utensils and glassware.
Housekeeper
Sunshine Cleaner
08.2012 - 01.2014
- Maintained cleanliness and organization of assigned areas to ensure guest satisfaction.
- Performed routine cleaning tasks, including dusting, mopping, and sanitizing surfaces.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Adapted to varying schedules and responsibilities to meet team needs effectively.
- Communicated with team members to address concerns and improve service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Clark Ed W Hs
Las Vegas, NVSkills
- Floor cleaning
- Surface sanitation
- Window cleaning
- Multi-site service
- Restroom care
- Stain removal
- Janitorial process improvement
- Supply restocking
- Breakroom cleaning
- Cleaning and sanitizing
- Team collaboration
- Furniture moving
- Skilled housekeeper
- Employee training
- Routine Inspections
- Sweeping and mopping
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