Viridiana Nunez Rodriguez
Pasadena,CA
Summary
Accomplished healthcare professional with a proven track record at Los Angeles Down Town Medical Center, adept in HIPAA compliance and patient support. Expertise in developing personalized discharge plans, enhancing patient satisfaction, and navigating healthcare systems. Demonstrated ability in crisis intervention and promoting therapeutic environments, ensuring high-quality patient care and safety.
Overview
9
9
years of professional experience
Work History
Discharge Planner
Los Angeles Down Town Medical Center
08.2021 - Current
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Admissions Clerk
Urgent Care LADMC
07.2022 - 12.2022
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Assisted in patient admission process based on federal and state laws.
- Supported event planning efforts for open houses, orientation sessions, and other admissions-related functions resulting in well-organized activities that showcased the school''s offerings effectively.
MENTAL HEALTH WORKER
LADMC
07.2021 - 07.2022
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Receptionist
The Oaks Of Pasadena
07.2015 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Medical Assisting
Everest College - Alhambra
Alhambra, CA05.2014
High School Diploma -
Rose City High School
Pasadena, CA06.2013
Skills
- HIPAA Compliance
- Healthcare systems navigation
- Patient support
- Medication Reconciliation
Timeline
Admissions Clerk
Urgent Care LADMC
07.2022 - 12.2022
Discharge Planner
Los Angeles Down Town Medical Center
08.2021 - Current
MENTAL HEALTH WORKER
LADMC
07.2021 - 07.2022
Receptionist
The Oaks Of Pasadena
07.2015 - 08.2021
Medical Assisting
Everest College - Alhambra
High School Diploma -
Rose City High School
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