Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Viridiana Ramos

Fontana,CA

Summary

Office Manager II equipped to support day to day operational functions and accomplish tasks and goals assigned. Experienced with managing, training, developing & providing feedback to my direct reports to ensure there is effectiveness in my office. Focusing to further my career within the AGM Role in order to plan and work with our operation team on production and labor planning. Looking to participate in company projects, audits & breaking down all metrics within our Fontana building to understand and assist our General Manager with any function that is needed.

Overview

3
3
years of professional experience

Work History

Office Manager II

Lineage Cell Therapeutics
Fontana, CA
11.2021 - Current
  • Manage, train, provide performance feedback and cascade duties of direct reports to ensure productivity, efficiency, and effectiveness
  • Work with Operations Managers to ensure information flow with the warehouse is efficient; to include on-time turn for trucks, accurate receipt for receiving merchandise, and shipment of goods
  • Handle record management/retention for bill of ladings, proof of deliveries, invoices, and accounting credits
  • Supervise team, organize schedules, delegate workload, create a cross functional team in order to ensure a productive and successful team
  • Provide insights outside of my job function to assist with upcoming audits such as SIS, SQF & Lean Assessments

Customer Service Lead

Lineage Cell Therapeutics
Fontana, CA
07.2021 - 11.2021
  • Oversee the efficiency in the workplace by assisting and monitoring completed tasks and goals.
  • Assigning tasks and goals to team members by cascading the workload for the day.
  • Monitor emails, keep track of updated procedures and provide documentation needed for warehouse audits or for our customers.
  • Train all new hires with an agenda and updated processes.

Education

High School Diploma -

Bakersfield Community College
Bakersfield, CA

Skills

  • Staff Management
  • Soft Skills: communicate well, collaborate well with others, adapts to changes well
  • Hard Skills: Management experience, bilingual, excel & powerpoint proficient
  • Customer Service experience
  • Planning Meetings to meet deadlines
  • Run Metrics
  • Create & present presentations

Accomplishments

  • Customer Service Senior Title
  • Employee of the Month 2020

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Office Manager II

Lineage Cell Therapeutics
11.2021 - Current

Customer Service Lead

Lineage Cell Therapeutics
07.2021 - 11.2021

High School Diploma -

Bakersfield Community College

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Viridiana Ramos